In cases of fire or danger to life or bodily injury, always call 911 first.
Otherwise, in case of a building emergency, call Yale Facilities at 203-432-6888. Their customer service providers will ensure that an appropriate response to your emergency request will happen quickly.
If you email or submit an urgent or routine request, a response will be received during standard business hours depending on the request type.
An emergency request is defined as a flood, fire, loss of utilities, risk of bodily injury and/or discharge of hazardous material.
For urgent or routine service requests:
Please submit non-emergency work requests through AssetWorks, make sure to add your building address in the description. Please read the “before submitting a ticket in AssetWorks below.
Some Yale locations submit maintenance requests through an alternate system. If you work in one of the buildings listed below, then you have a system for your building that will make the response much faster. The property management company will either handle the request directly or pass it to the appropriate Yale office. Directing your request to the property management company is the fastest way to receive help.
Download instructions on how to submit a work request.
Buildings with their own property management services:
Winstanley Enterprises
Call 203-624-5317. Anything they can’t help you with, will be forwarded to Yale’s offices.
- 344 Winchester Avenue
- 2 Church Street South
- 135 College Street (127–153)
- 300 George Street
- 25 Science Park
- Science Park Garage
- 40 Temple Street
- 60 Temple Street
- 100 College Street (for custodial only)
For all other leased properties, put a request through AssetWorks:
Please submit non-emergency work requests through AssetWorks, make sure to add your building address in the description and add your room number when possible.
Download instructions on how to submit a work request.
Please check this manual, and try submitting a work request, before contacting tenant.services@yale.edu.
Before submitting a ticket in AssetWorks
If you need an extra cleaning, extra work done within your area (i.e. hanging shelves or pictures), or would like walls repainted, then make sure to fill out your COA as a charge to you the customer. This should be a custom/department custom selection in AssetWorks. You cannot charge to grants or capital projects. This must be a department COA.
Requests that don’t go into AssetWorks
There are several departments at Yale, that have their own way of submitting work requests.
- If moving furniture or removing extra waste is needed, contact Transport, Receiving & Storage (TR&S).
- If someone is locked out of your building/suite/room, contact Yale Security at 203-785-5555.
- If a physical key or the lock it works with is needed, fill out a form and contact the Yale Lockshop via email.
- If you need data wiring moved or installed, contact the ITS Help Desk.
Check the status of your work request
If you need to know the status of your work request, visit Facilities Work Search.
You will be able to check the status of your work request, and any notes on its progress. Please use this search tool before inquiring about your request.
Note: Do not hire or request work from a contractor yourself.
If you have a question about what you can or cannot do as a tenant in a leased space, e-mail tenant.services@yale.edu. The Office of New Haven Affairs will always be more than happy to discuss what you need and help you find solutions.
If you are the occupant of a Yale-owned building or ground, visit Yale Facilities online for more information.