IT Update

Redesigning spaces for enhanced collaboration

April 13, 2023

Space planning is a hot topic these days, and ITS decided to lead by making space changes at 25 Science Park (25SP). Planning began in the Fall of 2022 to evaluate how space is used on the 4th and 5th floors.

A space consolidation project with the goal of densifying the 4th floor with...

Information security initiatives highlighted at March IT Leadership Team meeting

April 13, 2023

The following highlights were provided by IT Leaders on March 23, 2023:

Cybersecurity Awareness Journey

Jessica Flower, Associate Director for ISO Policy and Awareness, reviewed how her team has increased awareness and inspired action around Cybersecurity at Yale.

From an initial...

ITS Performance Management Process – Key Dates for 2023

April 13, 2023

The ITS Focus form will be used for ITS managerial & professional staff and the C&T Performance Feedback Form , for...

Bee SAFE, not sorry awareness campaign launches in April 2023

April 12, 2023

Do you know how to recognize and report suspicious behavior? It’s better to be SAFE than sorry. Report it to the Information Security Office (ISO) right away.

The SAFE model helps simplify the reporting process:

S – See something suspicious...

ServiceNow launches Field Service Management application next month

March 9, 2023

Yale ITS previously announced that ServiceNow’s Field Service Management application would launch in March. The Field Service Management Application will now launch in mid-April. The new launch date allows sufficient time to conduct training while avoiding a conflict with our Student...

ITS staff movement, anniversaries, and new hires - February 2023

March 9, 2023

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in February. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Save the date for the IT Staff Picnic

March 9, 2023

All IT staff—in central and distributed roles—are invited to attend the IT Staff Picnic at Lighthouse Point Park on Thursday, June 8, 11:30 a.m. to 3:30 p.m. All managers are encouraged to schedule an anchor day for their teams on the morning of Thursday, June 8, or Friday June 9, to include...

Pronouns: What are they and why do they matter?

March 9, 2023

As part of IT’s commitment to being a Workplace of Choice, all staff are encouraged to learn about the use of pronouns. The Office of LGBTQ Resources website shares why pronouns help us “to respect the diverse identities of our...

CCI Monthly Breakfast - March 15, 2023

March 9, 2023

Please join members of the ITS Climate, Culture and Inclusion (CCI) Committee on Wed., Mar.15, from 8:30 – 10am, at 25 Science Park - room 125, for the second of our monthly series of breakfast events.

In March, we welcome Move to Heal to our informal gathering. Move to Heal began its...

Minimum Security Standards (MSS) reorganization

March 9, 2023

On Wednesday, March 15, the Information Security Office (ISO) will publish a reorganized version of Yale’s Minimum Security Standards (MSS) . The purpose of this reorganization is to improve comprehension and reduce redundancy. No standards...

Streamlining Yale’s Minimum Security Standards (MSS)

March 9, 2023

On Wednesday, March 15, the Information Security Office (ISO) will publish a reorganized version of Yale’s Minimum Security Standards (MSS). The purpose of this reorganization is to improve comprehension and reduce redundancy. No standards or requirements are changing.

...

Recap of Hybrid IT Town Hall on March 7

March 9, 2023

At the Hybrid IT Town Hall Meeting on March 7, 2023, the following topics were discussed:

Organizational Updates Resiliency Strategy and the Road Ahead

If you were unable to attend,...

Innovation across Operations Initiatives and XR Technology Discussed at February IT LT Meeting

March 9, 2023

The IT Leadership Team met on February 15 to discuss the following highlights:

Operations Portfolio Management Office (OPMO) Update

The Operations Portfolio Management Office (OPMO), led by Lisa Sawin, works closely with Yale leaders to assist, guide, and drive sustained, relevant...

YaleSites upgrade project status – Winter 2022

March 8, 2023
Summary

As previously announced , Yale ITS and the Office of Public Affairs and Communication are upgrading YaleSites, Yale’s web-publishing service. This...

February strategy session confirms BSC alignment and reinforces One IT at Yale

February 9, 2023

On February 6, IT leaders met at West Campus to review the status of eleven Balanced Scorecard (BSC) goals, listen to a panel discussion, understand emerging expectations for FY24, learn about a book inspiring the Senior Leadership Team, and network. The session connected IT colleagues across...

Yale College registration system resilience testing

February 9, 2023

In April 2021, Yale College launched a new registration system and pivoted to an earlier calendar for registration. Since that release, when Yale College registration opens each term, students take thousands of real-time actions that directly hit the student systems database. The fall 2022 add/...

ServiceNow Citizen Developer Program

February 9, 2023

The ServiceNow team has released our Citizen Developer Program. What is a citizen developer program? The program puts you in the driver’s seat by allowing you to build your own forms. It includes no-code/low-code tools and templates to help get you started, and the ServiceNow team will aid with...

Cybersecurity Awareness Program updates - February 2023

February 9, 2023
Share Your Cybersecurity Awareness Ideas – 2023 Planning Survey

Your voice matters! Have you completed the 2023 Cybersecurity Awareness survey yet? Help us plan impactful learning...

ITS staff movement, anniversaries, and new hires - January 2023

February 9, 2023

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in January. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

ITS staff movement, anniversaries, and new hires - December 2022

January 12, 2023

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in December. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Cybersecurity Awareness Program Updates - January 2023

January 12, 2023
New Year, New You campaign - Build your cyber fitness in 2023!

The start of a new year is a great time to review your cybersecurity habits and give them an upgrade! Our New Year, New You campaign, through February 28, will help you...

Maintaining Yale IT’s commitment to Service Quality in response to fall outages

January 12, 2023

Sunday, January 8, marked the successful culmination of over three months of analysis and planning after outages impacted Yale’s wired and wireless computer network. Yale IT and over 90 partners spent seven and a half hours on that day conducting resilience testing. This was done to reduce the...

New date: ServiceNow upgrade to Tokyo - Dec. 17, 2022

December 8, 2022

**** Note: This article was updated on Monday, December 5, to reflect the work moving from December 10 to December 17, 2022.

The Service Now Development and Support team will upgrade the Service Now Platform to the newest version, Tokyo, on Saturday, December 17.

The Tokyo...

ITS staff movement, anniversaries, and new hires - November 2022

December 8, 2022

Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in November. Welcome or congratulate your colleagues using Ycards , Yale’s digital...

Possible action required - VPN upgrade - beginning Wednesday, January 4

December 8, 2022
Summary Yale ITS will update the Cisco AnyConnect Virtual Private Network (VPN) server beginning at 7:00 a.m. on Thursday, January 5. Individuals with older VPN software installed may experience a prompt to upgrade when attempting to connect to VPN. To avoid prompts occurring at an inconvenient...

Device registration portal - New look, and now more accessible

December 8, 2022

As part of ongoing continual improvement, on Wednesday, December 7, ITS updated the Device Registration Portal (DRP) with a new look to meet Yale’s usability and accessibility guidelines. The Yale community can use this tool to register the devices (other...

Celebrate the holiday season with ITS, Finance, and Research Administration colleagues

December 8, 2022

This year, ITS, Finance, and Research Administration are teaming up to celebrate the season. On Tuesday, December 13, from 1:00 - 5:00 p.m., enjoy food and attractions at the ITS Holiday Winter Wonderland Party on the fifth floor . Then, venture to Room 125, and the second, third, and sixth...

This winter, it pays to be on your cyber toes

December 8, 2022

This winter, it pays to be on your cyber toes. Cybercriminals never go on vacation and are always looking for ways to catch us off guard. The winter months are no exception.

Don’t fall victim to their clever scams. Whether you’re shopping or traveling, we’ve got you...

NGN Network Standard - Designed to improve stability, resiliency, and maintainability

December 8, 2022

The newly released Campus Network Infrastructure and Overlay Fabric Standard sets down the core design principles, design patterns, and shared practices of the Next...

It's time for mid-year performance discussions

December 8, 2022

As a reminder, we have entered the development phase of ITS’s Performance Management cycle , including conducting a mid-year performance review.

Be sure to complete mid-year performance reviews for ITS...

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