The IT Service Management team will introduce newly designed Problem Management and Major Incident Processes on Friday July 29.
The newly designed processes will streamline and automate many of the cumbersome manual tasks associated with the Major Incident Process and introduce the...
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
Basecamp will be discontinued as an ITS service offering on Monday, September 1 . Basecamp has seen declining usage at Yale, and its administrative tooling has...
On Tuesday, July 19, at 9:00 a.m., Yale will transition to the new Graduate Student Funding (GSF) process using Banner, Workday, and a Data Mart for Graduate School payment transaction execution and Power BI for reporting. Training is underway. Impacted stakeholders will receive further...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in June. Welcome or congratulate your colleagues using Ycards , Yale’s digital greeting...
The IT Leadership Team met on June 29 and discussed the following topics:
IT strategic panningJohn kicked off the discussion by thanking the team for everything they’ve achieved in their last five-year strategic plan (2018-2022). With those successes underway, it is time to reset and...
Basecamp will be discontinued as an ITS service offering on Thursday, September 1 . Basecamp has seen declining usage at Yale, and its administrative tooling...
On Tuesday, July 19, 2022 at 9:00 AM , Yale will transition to the new Graduate Student Funding (GSF) process using Banner, Workday, and a data mart for graduate school payment transaction execution. The new system uses Power BI for reporting. Training is underway. Impacted...
Dropbox is an individual cloud storage platform now available to departments as a subscription service through ITS. Dropbox is approved for low-risk data and allows collaboration between those at Yale and external collaborators using the Dropbox platform.
The Dropbox subscription...
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
Yale’s Office of Facilities will replace its current management system (FAMIS) with AssetWorks for asset management, billing, procurement, work order, and maintenance processes for Yale’s more than 300 buildings on...
Despite the addition of pandemic-related work, the 2021-2022 academic year was highly productive, with a particular focus on service quality and strengthening our position as a workplace of choice. I hope you will agree that it’s very gratifying to see this representation of what has been...
The IT Leadership Team met on May 25 to discuss the following topics:
Preparing for the Job Family RedesignBlanche Temple shared recent updates on the Job Family Redesign pilot. In particular, she mentioned that a full timeline of upcoming activities is now available on a dedicated...
On June 17, the ServiceNow Development and Support Team will introduce Knowledge Compare. This new functionality will enhance the Knowledge Approval Process by allowing approvers to easily see the differences between the newer version and previous version of an article. It will be accessed...
Wanting to improve the quality of life of families living in poverty, the Child Study Center designed a study to support women from pregnancy through the child’s first birthday called 123-MOMS. This is a virtual study where participants will use an iPad to access customized software created by...
As previously announced , Yale ITS and the Office of Public Affairs and Communications are upgrading YaleSites, Yale’s web-publishing service. The YaleSites team will provide quarterly updates...
In July 2022, Yale will transition to a new Graduate Student Funding (GSF) process using Banner, Workday, and a Data Mart for Graduate School payment transaction execution and reporting. The Graduate Student Payment System (GSPS) will be decommissioned in June.
This change will...Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in May. Welcome or congratulate your colleagues using Ycards , Yale’s digital greeting...
Yale recently honored Yale employees celebrating long service , including your ITS colleagues. Celebrants included 18 ITS employees who collectively have served Yale for...
Do you how to keep your kids and grandkids safe online this summer? Are you aware of the latest cyber scams you’ll want to avoid? Check out the inaugural issue of the Bee Cyber Fit newsletter ...
Do you know that out-of-date software makes it easier for cybercriminals to access your data and systems?
The Yale Cybersecurity Awareness Program is pleased to launch our latest campaign, Apply Updates. We’ll share key information and simple strategies to help keep your personal...
In June 2022, Yale’s Office of Facilities will replace its current management system (FAMIS) with AssetWorks for asset management, billing, procurement, work order, and maintenance processes for Yale’s more than 300...
Did you know that the IT Finance team has been preparing for the FY23 budget all year ? We started by designing and readying the community in July 2021, then we launched the official kickoff in September 2021, and we’ve just concluded our planning in late April 2022 – it’s been a long road. Did...
John opened the Town Hall by celebrating this month’s two commencement ceremonies (for the class of 2020 and 2022) and three alumni reunions. He thanked the team for the role they played with these two graduating classes in ways that they have never played before because “a lot of their...
The IT Leadership Team met on April 27 to discuss the following highlights:
Job Family Redesign UpdateBuilding on a recent update on the Job Family Redesign launching in July 2022, Blanche...
The IT Service Management team will be introducing a newly designed Problem Management and Major Incident Processes in the June timeframe.
The newly designed processes will streamline and automate many of the cumbersome manual tasks associated with the Major Incident Process and...
The Analytics Center of Excellence (ACE) is a unit established in 2021 within the Yale School of Medicine (YSM) branch of Health Science Information Services . ACE consists of five core staff who support data...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in April. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
Upgrading the Graduate Student Funding (GSF) process is on track to go live in July 2022. This new process will use the Student ERP system (Banner), Workday, and a data mart to improve usability, enhance functionality, and streamline processes for faculty and staff supporting graduate funding...
In ServiceNow, groups control access to the ServiceNow system and individual assignment groups or teams. Members of these assignment groups are responsible for processing tickets assigned to that team. You can use our Group Management form to submit requests for changes to group membership. This...
