Department Digest - Office of Student Accounts

The Office of Student Accounts is responsible for account billing, payment, and refund processing activities. This past month, we spoke with Nicole LeBlanc, whose team reports to the Controller’s Office.  

Meet the team:

• Nicole LeBlanc is a university bursar in her rookie year at Yale. She is training for her seventh Boston Marathon and has completed 15 marathons. 

• Geof Bonenberger is an associate bursar with almost 32 years at Yale. Previously, Geof was a professional guitarist touring across the US and Europe. 

• Cindy Burghardt is the manager of student receivables with 16 years at Yale. Cindy is a foodie who loves and is interested in all types of food. She loves stinky cheeses and has a whole fridge drawer dedicated to cheese. 

• Madeline Rabell is an administrative assistant with 35 years at Yale! Madeline loves doing arts and crafts. Her next crafting goal is to learn how to knit. 

• Robin Ingraham is an account service representative with almost 35 years at Yale. Robin is a mom to four daughters, Brionna (28), Ashley (27), Tara (25), and Becca (22), and has raised them in the same house in East Haven where she grew up. 

• Filomena Piscitelli is an account service representative with 20 years at Yale. Fil, as she is commonly called, loves to travel and has been to several destinations worldwide, but she enjoys visiting her family in Italy the most. She already has a trip to Sicily planned for this coming fall. 

• Monica Rivera is an account service representative/student loan with almost nine years at Yale. Monica was born and raised in Puerto Rico and came to Connecticut when she was 12 without knowing any English. She is currently fluent in Spanish and English.  

• Yvonne Hammonds is an account service representative with 32 years at Yale. Yvonne has a heart of gold and enjoys working with families in crisis. In 2000, she established an advocacy group for inner-city women. 

• Thalia Levey is an account service representative with seven years at Yale. Thalia loves spending time with her family and hosting family get-togethers. She is well known for making an amazing chickpea curry. 

• Miranda Rublaitus is a student worker. She is a 2nd-year student in her 1st year in Student Accounts. Before enrolling at Yale, Miranda was a small business owner in the pet industry. For more on Miranda, check out this article, Miranda Rublaitus College Access Story.

What is the primary focus of your team’s work?  

The Office of Student Accounts’ critical areas of responsibility includes student account billing, payment, and refund processing. The ultimate goal is to bring all student accounts to a “paid off” status. Because of this, providing exceptional customer service to our students and families is essential. In addition, we manage the repayment of Yale Institutional loans. When our team is not helping answer questions on student accounts or loans, making payments, or obtaining a refund, we also work on federal reporting, 1098T tax forms, and completing monthly journals and reconciliations. 

What have been some of your biggest accomplishments in the past year? What about the accomplishments of your team?