Bright Horizons Back-Up Care

This benefit is available for Yale University Faculty, Managerial and Professional staff, Postdoctoral Associates, Postdoctoral Fellows, Clerical & Technical, and Service & Maintenance employees.

Learn about the benefits available for subsidized back-up care for Yale employees, provided by Bright Horizons.

You are eligible for 10 days of subsidized back-up care through Bright Horizons for the calendar year 2022. There is no carry over of days from calendar year 2021.

Details follow:

  • In-home through Bright Horizons caregiver: $6/hour (cost to employee)
  • Bright Horizons or network center-based: $25-$30/day (cost to employee)
  • Crisis Care Assist (available only through March 31, 2022) using a provider in your own network. Employees are reimbursed $100 per day. All submissions for Crisis Care reimbursement for the calendar year 2021 must be submitted to Bright Horizons no later than 11:59 p.m. (ET) on March 31, 2022. Any request that includes a date past March 31, 2021, will not be accepted by the system.

Register For Back-up Care

Register Online, by Phone or via the Mobile App.

To register for the first time, take the following steps:

  1. Go to the Bright Horizons registration page (Clerical & Technical and Service & Maintenance portal)
  2. Complete the registration form.
    Note: For the zip code field, use the zip code that you use for Yale benefits.
  3. Once you are in the site, look at the radio buttons under Browse Benefits for the topic you are interested in.

Call 877-BH-CARES (242-2737to speak with a care consultant 24/7. 
Via Mobile App – search “Back-Up Care” in the App Store or Google Play to download.

Help Feature

Submit a support question through our email Help desk on the back-up website– you will be contacted within 48 hours of your request.

Back-Up Child and Adult/Elder Care

Whether you’re experiencing a breakdown in your regular childcare or have adult/elder care needs– Bright Horizons Care Advantage® is here to support. You are eligible for 10 days of subsidized back-up care through Bright Horizons for the calendar year 2022. There is no carry over of days from calendar year 2021.

The Bright Horizons Care Advantage® program provides back-up care for your children and/or adult/elder relatives when regular care arrangements fall through, and you need to get to work.

  • Urgent or planned back-up childcare
  • Adult and elder back-up care needs
  • School or regular center closings
  • You or your spouse are recovering from surgery or an illness
  • Your parent or adult loved one needs care in their home – anywhere throughout the U.S.

Details follow:

  • In-home through Bright Horizons caregiver: $6/hour (cost to employee)
  • Bright Horizons or network center-based: $25-$30/day (cost to employee)
  • Crisis Care Assist (available only through March 31, 2022) using a provider in your own network. Employees are reimbursed $100 per day. All submissions for Crisis Care reimbursement for the calendar year 2021 must be submitted to Bright Horizons no later than 11:59 p.m. (ET) on March 31, 2022. Any request that includes a date past March 31, 2021, will not be accepted by the system.

Nannies, Elder Care, Pet Care, and More

The Bright Horizons Care Advantage program also offers a free membership to the most comprehensive online care database with proprietary matching technology for full-time, evening, weekend, and pet care.* You have access to:

  • Self-selected, pre-screened caregivers for your family and pets
  • Elder care, planning support and referrals
  • Discounted tutoring, test prep, and homework help
  • Preferred enrollment access and exclusive tuition discounts at participating childcare centers nationwide

*Employee is responsible for any related cost with this program

Register for Back-up Care

Register Online, by Phone or via the Mobile App

To register for the first time, take the following steps:

  1. Go to the Bright Horizons registration page (Faculty, Managerial & Professional, and Post Doc portal)
  2. Complete the registration form.
    Note: For the zip code field, use the zip code that you use for Yale benefits.
  3. Once you are in the site, look at the radio buttons under Browse Benefits for the topic you are interested in.

Call 877-BH-CARES (242-2737to speak with a care consultant 24/7. 
Via Mobile App – search “Back-Up Care” in the App Store or Google Play to download.

Help Feature

Submit a support question through our email Help desk on the back-up website – you will be contacted within 48 hours of your request.