Delivery Assistant Grade A

Clerical and Technical generic job description

Family: Service
Job Code: 657

Representative duties:

Drives vehicle for pick-up and delivery services
Sorts items for delivery
Delivers items to specified locations
Maintains the order of work area and vehicle. May repair vehicle
Performs clerical functions incidental to delivery activities

The job duties listed above are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.

Required knowledge:

General knowledge, high school level
Limited acquaintance with University organizational policies and procedures

Required skills:

Understands short notes, basic written instructions and forms
Writes short informal notes, fills out simple forms
Occasional use of more complex machines including word processors and personal computers

Office and administrative skills:

Enters and retrieves data from given sources on a personal computer
Screens and refers callers and visitors to the appropriate individual

Experience, education and formal training:

Little or no work experience and a high school level education, or an equivalent combination of experience and education

Complexity and organization:

Job tasks composed of routine steps/processes

Interpersonal relations:

Ongoing involvement outside immediate work unit
Offers or obtains basic information or provides assistance on general matters
Understands and conveys simple messages and instructions verbally

Supervisory guidelines:

Work is closely reviewed for adequacy and accuracy daily
Supervisor and incumbent plan, assign, and schedule work jointly
Instruction provided only in new situations, methods, procedures that are not clearly related to existing tasks and duties

Independent judgment:

Established procedures/policies govern most work situations
Occasional exercise of independent judgment or initiative

Leadership responsibility:

Occasionally provides general orientation to routine procedures/policies

Impact and consequence of error:

Work affects outside immediate work unit, but rarely outside the University
Errors are not difficult to recognize and correct and can cause harm or financial loss to individuals, departments, and the University, or to other individuals and groups

Working conditions:

Occasional possibility of safety risks
Occasional conflicting demands, time pressures, deadlines, or emergencies
Some sustained concentration
Considerable physical effort or a high degree of fine finger or hand dexterity

Example 1

General purpose:

Drive vehicle for pick up and delivery of printed materials, supplies, and equipment for RIS. Maintain warehouse and pressroom.

Essential duties:

Carry out assignments according to daily schedule
Responsible for receiving incoming orders and ensuring accuracy of deliveries from vendors
Load and unload packages for deliveries from RIS to warehouse, post office and vendors
Maintain transport vehicles
Maintain inventory of supplies and equipment
May deliver supplies to internal departments as needed and act as backup for other RIS delivery staff
Preferred: Must have knowledge of Inventory Control Systems and material paper stock types and usage

Experience and training:

Little or no work experience and a high school level education, or equivalent combination of experience and education
Preferred: Two years of related work experience

Skills and abilities:

Organizational and time management skills
Must be able to list 75 pounds of weight
Flawless driving record and valid CT driver’s license
Must be able to run Electric Fork Lift and pallet jack

Example 2

General purpose:

The LSF houses infrequently used materials in environmental conditions ideal for long-term preservation of the collections. The shelving facility does so with attention to minimizing reader inconvenience and to maximizing the economic savings of using off-campus space. The LSF operates with daily production goals set by the Manager, transferring items from the campus libraries into a dirt-free shelving module maintained at 50 degrees Fahrenheit and 30% humidity, with a service goal of retrieving and delivering needed items within one day of request.
The successful incumbent must attend assigned training and safety sessions in workflow ergonomics, safety practices, and specific tasks and must perform all tasks following strict safety guidelines. He/she will be required to become certified in the proper use of an order picker after job training. Work will be performed in a low temperature and low humidity environment. Applicants predisposed to severe sinusitis, bronchitis, dry eyes, or underlying circulation or heart disease may find the work environment detrimental to their health.
Under the supervision of the LSF Manager, the Delivery Assistant (A) performs a variety of tasks necessary for the efficient operation of the LSF, including loading, driving, and unloading both a truck and a Raymond order picker for pick up and delivery of library materials. Performs clerical functions incidental to delivery and shelving activities, including data entry; assembling, moving and lifting book trays; cleaning items; filling trays with items according to size; preparing and filling orders. Works under direction at campus libraries to retrieve and prepare materials for transfer to the LSF.

Essential duties:

Drive 1.5 ton step van for pick up and delivery of library materials between campus libraries and the LSF. Lift totes weighing up to 50 pounds, rolls book trucks on a variety of surfaces including inclines. Operate a pallet jack and a hand truck to load and unload vehicles
Operate an order picker within the 6-aisle, 30-foot high shelving module to shelve trays of materials in designated locations and to retrieve specific items with an aisle, shelf, tray and barcode location. This involves lifting two book trucks or a single work platform with the picker forks and driving the vehicle between shelving ranges guided by rails. The driver will then shelve or retrieve items from the shelving by changing the mobile work station elevation
May perform routine maintenance on step van and order picker, including pumping gas, checking oil, and charging & maintaining electric battery. Maintain the order and cleanliness of work area and equipment
Clean books, archival boxes and other library materials according to specified instructions. Check for special preservation conditions requiring special handling
Assemble pre-fabricated cardboard trays
Size and places items into trays
Enter data into inventory system, following screen formats
Load items onto book trucks for transfer to the Shelving Module
Link items, trays and shelf barcodes to record in inventory control system
Prepare orders for lending items out of the LSF, matches library materials against order record
Assist on-campus transfer operation by retrieving books from the stacks
Perform other duties as assigned and according to a schedule that might rotate or change to accommodate work demands or staffing variations

Experience and training:

Little or no work experience and a high school level education, or an equivalent combination of experience and education
Preferred: Demonstrated experience working successfully in a multi-task and team environment performing rotating tasks
Preferred: Experience in a warehouse or other production environment and safely operating a one-ton truck and an order picker
Preferred: Experience with computer data entry

Skills and abilities:

Valid CT drivers’ license with a good driving record
Demonstrated customer service attitude
Excellent organizational and interpersonal skills
Ability to lift 50 pounds and work from a platform at a height of 30 feet above ground
Ability to work in a low temperature and low humidity environment
Ability to stand for extended periods of time, climb stairs, push heavy book trucks, and work in an environment with dust/and or mildew present
References must indicate excellent attendance and punctuality, the ability to work in a fast-paced environment but with strong attention to accuracy and detail, and diligent performance
Preferred: Minimal keyboarding skills

Example 3

General purpose:

Reporting to the Assistant Administrator, support the operational functions of the Yale Animal Resources Center through the receipt and delivery of animals and non-animal supplies to all animal units in the Medical School.

Essential duties of position:

Receive and sign for packages. Open boxes and ensure that contents match the packing slips
Deliver and pick up a broad range of materials within the designated facilities
Communicate with facilities regarding package pick-ups, deliveries, backorders, etc.
Match receiving papers to original requisitions; sign and date to verify receipt
File paperwork in department files
Other duties as needed

Experience and training:

Little or no work experience and a high school level education, or equivalent combination of experience and education

Skills and abilities:

Well-developed customer service and communication skills
Computer skills and familiarity with email
Ability to stand or walk for extended periods of time
Ability to lift up to 70 lbs
Employment contingent upon successful completion of a health screening
Driving the vehicle between shelving ranges guided by rails. The driver will then shelve or retrieve items from the shelving by changing the mobile work station elevation
May perform routine maintenance on step van and order picker, including pumping gas, checking oil, and charging & maintaining electric battery. Maintain the order and cleanliness of work area and equipment
Clean books, archival boxes and other library materials according to specified instructions. Check for special preservation conditions requiring special handling
Assemble pre-fabricated cardboard trays
Size and places items into trays
Enter data into inventory system, following screen formats
Load items onto book trucks for transfer to the Shelving Module
Link items, trays and shelf barcodes to record in inventory control system
Prepare orders for lending items out of the LSF, matches library materials against order record
Assist on-campus transfer operation by retrieving books from the stacks
Perform other duties as assigned and according to a schedule that might rotate or change to accommodate work demands or staffing variations

Experience and training:

Little or no work experience and a high school level education, or an equivalent combination of experience and education
Preferred: Demonstrated experience working successfully in a multi-task and team environment performing rotating tasks
Preferred: Experience in a warehouse or other production environment and safely operating a one-ton truck and an order picker
Preferred: Experience with computer data entry

Skills and abilities:

Valid CT drivers’ license with a good driving record
Demonstrated customer service attitude
Excellent organizational and interpersonal skills
Ability to lift 50 pounds and work from a platform at a height of 30 feet above ground
Ability to work in a low temperature and low humidity environment
Ability to stand for extended periods of time, climb stairs, push heavy book trucks, and work in an environment with dust/and or mildew present
References must indicate excellent attendance and punctuality, the ability to work in a fast-paced environment but with strong attention to accuracy and detail, and diligent performance
Preferred: Minimal keyboarding skills