Delivery Assistant II Grade B

    Clerical and Technical generic job description

    Family: Service
    Job Code: 673

    Representative duties:

    • Serves as a basic source of information to clients on style, format, materials, price and services available
    • As part of the delivery services, provides general customer service support to clients on an as-needed basis. Addresses requests/concerns or refers clients to the appropriate person
    • Reviews and verifies accuracy of job tickets and other office documentation. Sorts and prioritizes items for delivery
    • Receives, sorts, prioritizes and processes orders for delivery
    • Drives vehicle for pick-up and delivery services
    • Delivers items to specific locations
    • Maintains the order of work area and vehicle. May repair vehicle
    • Performs clerical function incidental to delivery activities, including maintaining and logging orders for pickup and delivery

    The job duties listed above are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.

    Required knowledge:

    • General knowledge, high school level; detailed but narrow work-related knowledge
    • Limited acquaintance with business, accounting, or commercial procedures
    • Limited acquaintance with University organizational policies and procedures

    Required skills:

    • Extracts and compiles a narrow range of data from written sources, from individuals by asking set questions, or from one or several given data bases: coding based on prescribed, simple standards
    • Understands more complicated written instructions, memoranda and policy statements
    • Writes short informal notes, fills out simple forms
    • Occasional use of more complex machines such as word processors or personal computers
    • Extracts and compiles a narrow range of data from written sources, from individuals by asking set questions or from one or several given databases

    Office and administrative skills:

    • Keyboards forms, labels and other simple material
    • Enters and retrieves data from given sources on a personal computer
    • Schedules appointments in allotted times
    • Advises, screens and refers callers and visitors

    Experience, education and formal training:

    • Two years of related work experience and a high school level education, or an equivalent combination of experience and education

    Complexity and organization:

    • Limited variety of complicated job tasks requiring coordinating numerous processes/methods. Occasionally coordinates or organizes the work of others

    Interpersonal relations:

    • Ongoing involvement outside immediate unit
    • Offers or specialized information and provides assistance on general matters
    • Understands and evaluates what is being said and responds accordingly

    Supervisory guidelines:

    • Work is subject to general review on an occasional basis
    • Supervisor and incumbent plan, assign and schedule work jointly
    • Instruction provided only in new situations, methods and procedures that are not clearly related to existing tasks and duties

    Independent judgment:

    • Established procedures/policies govern most work situations
    • Occasional exercise of independent judgment or initiative
    • Problems solved by using established procedures

    Leadership responsibility:

    • Occasionally provides general orientation to routine procedures/policies
    • Sometimes distributes and monitors work

    Impact and consequence of error:

    • Work affects outside immediate work unit, but rarely outside the University
    • Errors are somewhat difficult to recognize and correct and can cause harm or financial loss to individuals, departments, and the University or to other individuals and groups

    Working conditions:

    • Occasional possibility of safety risks
    • Occasional conflicting demands, time pressure, deadlines or emergencies
    • Some sustained concentration
    • Considerable physical effort or a high degree of fine finger or hand dexterity

    Example 1

    General purpose:

    Provide delivery of live animals, equipment, supplies, and information to clients throughout the Yale campus.

    Essential duties of the position:

    • Provide general customer service support to clients on an as needed basis
    • Address requests/concerns or refer clients to the appropriate person
    • Sort and prioritize items for delivery, including scheduling and availability of loading docks
    • Ensure that animals are maintained in temperature-controlled environments and delivered with a high level of care and compassion to minimize stress and prevent injury to the animals
    • Drive vehicle for pick-up and delivery services and load and unload vehicles
    • Decontaminate transportation vehicles after each use
    • Maintain the order of work areas and vehicles. May repair vehicle, or deliver and pick up from repair center
    • Perform clerical functions incidental to delivery activities, including maintaining and logging orders or pick-up and delivery. Maintain vehicle maintenance and travel logs

    Education and training:

    • Two years of related work experience in the same job family and a high school level education; or an equivalent combination of experience and education

    Skills and abilities:

    • Working knowledge of computers
    • Proven customer service skills
    • Proven problem solving skills
    • Must be capable of lifting 70 lbs.
    • Employment contingent upon the successful completion of a health screening
    • Must possess a valid driver’s license
    • Must complete the Yale Driver’s course within six months of hire

    Example 2

    General purpose:

    Receives, tracks, picks ups and delivers items at numerous locations for ITS/Med Print and Copy Services department.

    Essential duties of position:

    • Drive vehicle for pick-up and delivery services
    • Sorts and prioritizes items for delivery and delivers to specific locations
    • Check for accuracy of job tickets and other documentation
    • Manage delivery schedule to insure services are consistently delivered in a timely and efficient manner
    • Maintain the order of work area and vehicle
    • Perform clerical functions incidental to delivery activities, including completion of daily delivery and vehicle maintenance reports
    • Perform customer service functions by interacting with clients, addressing their requests and concerns, and communicating the details of those concerns to the supervisor or manager
    • May assist with production functions: running of copiers or finishing procedures, stuffing and labeling envelopes

    Education and training:

    • Two years of related work experience and a high school level education; or an equivalent combination of experience and education
    • At least one-year prior delivery experience and knowledge of Medical Center locations

    Skills and abilities:

    • Must have valid CT driver’s license
    • Ability to perform work effectively with many interruptions and under pressure
    • Good communication and interpersonal skills
    • Must have a flexible attitude toward work assignments
    • Must be organized
    • Ability to walk long distances
    • Must be able to lift at least 60 lbs.