Duplicating Machine Operator II Grade B

    Clerical and Technical generic job description

    Family: Technical Support
    Job Code: 731

    Representative duties:

    • Sets up, operates and maintains high speed duplicating machines, equipped with logic memory, and related tools and equipment
    • Serves as a source of information to clients on style, format, materials, price and services available
    • Receives, sorts, prioritizes, and processes work orders. Reviews duplicated materials for accuracy, completeness, and quality
    • Receives and records cash payments. Monitors and reconciles customer accounts
    • Maintains and logs records of work performed. Complies routine data and information
    • Cleans and maintains equipment, identifies and corrects malfunctions, adjusts machines to ensure high quality prints. May be responsible for replacing sensitive parts of the machine
    • Collates, assembles, binds, wraps, cuts and staples duplicated materials
    • May instruct or provide work direction
    • May oversee a support staff
    • Orders and maintains supplies
    • Performs clerical functions incidental to duplicating functions

    The job duties listed above are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.

    Required knowledge:

    • General knowledge, high school level; detailed but narrow knowledge in one or several work-related areas, general acquaintance with broader field of knowledge
    • Limited knowledge of business, accounting, or commercial procedures with detailed knowledge in these particular areas
    • Limited knowledge of University organizational policies and procedures generally; detailed knowledge of a narrow area of University rules and procedures

    Required skills:

    • Extracts and compiles a narrow range of data from written sources, from individuals by asking questions, or from one or several given databases; coding based on prescribed, simple standards
    • Classifies material for filing, use of straightforward or complex filing systems
    • Understands more complicated written instruction, memoranda, and policy statements
    • Writes short, informal notes, fills out simple forms
    • Regular skilled use of complex machines; responsibility for troubleshooting and maintenance necessary to ensure consistent operation at high quality level and/or sophisticated manipulation of a database

    Office and administrative skills:

    • Keyboards forms, labels, and other simple material
    • Schedules and coordinates appointments
    • Advises, screens, and refers callers and visitors

    Experience, education and formal training:

    • Two years of related work experience and a high school level education, or an equivalent combination of experience and education

    Complexity and organization:

    • Wide variety of complicated job tasks requiring coordinating numerous processes and methods
    • Often coordinates or organizes the work of others

    Interpersonal relations:

    • Ongoing involvement outside immediate unit
    • Offers or obtains specialized information or provides assistance on general matters
    • Understands and evaluates what is being said and responds with complex answers that may take time to give

    Supervisory guidelines:

    • Work may or may not be reviewed
    • Incumbent plans and schedules own work and/or work of others based on the understanding of broadly defined objectives and priorities, supervisor reviews work after completion
    • Instruction provided only in very rare instances

    Independent judgment:

    • Established procedures/policies govern many work situations
    • Regular exercise of independent judgment or initiative
    • Problems solved by choosing solutions from among several alternatives that are not necessarily governed by established procedures

    Leadership responsibility:

    • Occasionally provides general orientation to routine procedures/policies
    • Sometimes distributes and monitors work

    Impact and consequence of error:

    • Work affects both outside the work unit and outside the University
    • Errors are somewhat difficult to recognize and correct and can cause harm or financial loss to individuals, departments, and the University, or to other individuals and groups

    Working conditions:

    • Ongoing possibility of safety risks
    • Regular, multiple or conflicting demands, deadlines, emergencies or time pressures
    • Regular sustained concentration
    • Considerable physical effort or a high degree of fine finger or hand dexterity

    Example 1

    General purpose:

    Set up, operate and maintain high-speed digital printers and duplicating machines, equipped with logic memory and related tools and equipment. Work with manager to assume responsibility for fulfillment of job orders submitted in digital form. Tasks include testing files for version compatibility of software, preservation of formats during printing and file conversion to other formats to ensure suitability for printing with Copy Center’s digital equipment.

    Essential duties of position:

    • Serve as a source of information to clients on style, format, materials, price and services available
    • Receive, sort, prioritize and process work orders. Review duplicated materials for accuracy, completeness and quality
    • Review and record cash payments. Monitor and reconcile customer accounts
    • Maintain and log records of work performed. Compile routine data and information
    • Clean and maintain equipment; identify and correct malfunctions; adjust machines to ensure high quality prints. May be responsible for replacing sensitive parts of the machine
    • Collate, assemble, bind, wrap, cut and staple duplicated materials
    • May instruct or provide work direction
    • May oversee a support staff
    • Order and maintain supplies
    • 1Perform clerical functions incidental to duplicating functions

    Education and training:

    • Two years of related work experience and a high school level education; or an equivalent combination of experience and education
    • Preferred: Technical School

    Skills and abilities:

    • Experience using similar production equipment - Xerox 5090, Kodak 2110 or 9110, plus a knowledge of digital printing
    • Demonstrated customer service skills and punctuality
    • Willingness to work overtime
    • Preferred: Solid understanding of file transfer protocols for digital printing (Postscript, PDF, etc.). Process outside jobs coming in digital format (e-mail/disk)