Lead Security Officer Grade D

Clerical and Technical generic job description

Family: Service
Job Code: 668

Representative duties:

Oversees, instructs and coordinates the activities of Security Attendants
Monitors and arranges shift activities according to schedule requirements and staff availability. Establishes and coordinates work schedules and post coverage
Makes necessary changes to schedules in the event of unexpected absences. Reviews, coordinates and may authorize requests for time off and use of casual employees
Conducts inspections of various security posts to ensure on-duty Security Attendants are properly performing their assigned tasks
Maintains a security blotter of all activities and incidents occurring during the shift
Assists in the recommendation, development and implementation and enforcement of improvements to systems and procedures. Maintains close liaison with on-duty personnel at Yale Campus Police and Yale New Haven Hospital to assure on-going incidents receive a coordinated response
Serves as a principal source of information on rules and procedures governing security and parking operations
Provides relief for Security Attendants
Performs clerical functions incidental to security and parking activities

The job duties listed above are representative and characteristic of the duties required and the level of the work performed in the job title. The duties will vary from incumbent to incumbent in the job title.

Required knowledge:

Specialized college-level coursework of Associate’s degree; detailed but narrow knowledge in one or several work-related areas; substantial knowledge of a broader field of learning
Working knowledge of University organizational policies and procedures generally; detailed knowledge of one or several narrow areas of University academic, administrative, or financial rules and procedures

Required skills:

Extracts and compiles a range of data from written sources, from individuals by asking questions, or from one or several given databases, limited interpretation of data
Classifies material for filing; uses a straightforward or complex filing system
Understands more complicated written instructions, memoranda, policy statements, etc.
Composes and proofreads routine formal letters or memoranda for internal and external circulation
Regular use of more complex machines, including word processors and computers

Office and administrative skills:

Type and keyboard forms, labels, and other simple material
Enter and retrieve data from semi-finished source documents. Requires both some interpretation of the source document and a basic understanding of software parameters
Advises, screens, and refers callers and visitors

Experience, education, and formal training:

Four years of related work experience, two years of general experience in security, law enforcement or military police and a high school level education; or two years related work experience and an Associate’s degree; or an equivalent combination of experience and education

Complexity and organization:

A wide variety of complicated tasks with numerous processes or methods that require coordinating
Coordinating and organizing other people’s work is a primary responsibility

Interpersonal relations:

Ongoing involvement with others outside immediate work unit
Offers or obtains specialized information and provides assistance on general matters
Contacts require officially representing someone, whether a supervisor, faculty member, or the University

Supervisory guidelines:

Work is subject to general review on an occasional basis
Plans and schedules own work and/or work of others based on the understanding of supervisor’s broadly defined objectives and priorities. Supervisor reviews work only after its completion
Supervisor provides instruction only in new situations, methods and procedures that are not clearly related to already existing tasks and duties

Independent judgment:

Established procedures and policies govern some of the work situations
Regular exercise of independent judgment and initiative
Incumbent recognizes problems and chooses solutions from among several alternatives that are not necessarily governed by established procedures

Leadership responsibility:

Work often requires to providing work guidance, instruction, or orientation of others
A primary responsibility is to distribute and monitor work

Impact and consequence of error:

Work often has significant impact on more than one department and outside the University
Errors are not difficult to recognize but may be difficult correct
Errors or mistaken release of confidential information can cause harm or financial loss to individuals, departments, and the University, or to other individuals and groups

Working conditions:

Workday regularly includes multiple or conflicting demands, deadlines, emergencies, or time pressures
Work regularly requires sustained concentration
Work requires considerable physical effort or a high degree of fine finger or hand dexterity

Example 1

General purpose:

Assist in overseeing instructing and coordinating the activities of 10 full-time, 1 part-time and approximately 22 casual employees. In the absence of the Security Supervisor and the Assistant Security Supervisor, will have full responsibility for overseeing activities of the Security Office.

Essential duties:

When in charge, establish daily rotational schedule for guard staff and handle book-offs
Oversee the work of all employees. Insure that areas are being properly patrolled. Assist with the discipline of officers
Assist with training. Responsible for their full and complete control room training
Assist with the training of casual officers
Oversee overtime events. Arrange staffing for each position, monitor visitors, assist with catering staff and vendors and keep all paperwork related to the event. Responsible for all aspects of the event from start to finish
Ensure compliance with established rules and regulations. Assist in the recommendation, development and implementation of improvements to systems and procedures
Frequently check fire and security system for proper operation. Be able to troubleshoot security system and retrieve necessary information
Perform clerical duties incidental to security, i.e. logs and records
Operate and monitor control panels, alarms and related security equipment
Provide leadership in the event of an emergency
Assist with all aspects of running the Security Department

Education and experience:

Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate degree; or an equivalent combination of experience and education

Skills and abilities:

Good communication skills
Basic computer skills especially using Windows
Must be able to stand for long periods of time

Example 2

General purpose:

Monitor and guide the work of the Medical School ‘s security officers; interpret and disseminate information to staff from Department management. Oversee daily work schedules of second shift security officers.

Essential duties of the position:

Responsible for interpretation and dissemination of information from department management
Responsible for daily work schedules of University Security Officers insuring all shifts are covered for vacation, personal, and sick days. Distribute and monitor work performed by shift Security Officers. Arrange for absentee coverage
Develop and conduct shift training for Security Officers and also coordinate on-going department training
Identify and report operational problems. Initiate corrective action and assist with diagnosis and correction of systems problems
Develop and maintain a preventative maintenance schedule for department vehicles
Interact with Central Alarm Station Operator, University/non-University personnel, outside agencies (PD, Fire, etc.), and daily interaction/liaison with Security Management
Solve problems by choosing solutions from several alternatives that are not necessarily governed by established procedures
Perform Security-related clerical functions and administrative duties deemed necessary
Conduct inspections of various security posts to ensure on-duty Security Officers are properly performing their assigned tasks

Experience and training:

Four years in related work experience in security, law enforcement, or military police, two of them in the same job family at the next lower level, and a high school level education; or two or more years of related work experience and an Associate degree, or an equivalent combination of experience and education
Preferred: Broad knowledge of Yale University buildings and campus area and one year as a Security Officer I

Skills and abilities:

Ability to maintain composure under stress
Excellent public relations and communication skills
Mature, responsible decision-making, problem solving and proven judgment skills
May be required to come in during off-hours