Requesting DSP support for areas supported by Yale ITS

July 1, 2020

ITS has had to modify how on-site support will be delivered by the Distributed Support Providers (DSPs). The requirements for physical distancing measures, the reduced number of support staff physically allowed on campus, the sanitizing measures for those staff and all equipment they touch, and a dramatic increase in overall support needs, both remotely and on-site, are requiring that we adapt by moving to a shared resource staffing model.