ServiceNow launches Field Service Management application

April 19, 2023

The ServiceNow Field Service Management (FSM) application has officially launched. FSM is a resource management system for dispatching technicians that track equipment assets and consumables. The application will be used by Distributed Support Providers, Telecom, Audio & Visual Support, and Student Technology. The new module will improve overall customer satisfaction and standardize and simplify processes while helping to reduce downtime. 
FSM offers many capabilities for technicians in the field, such as a new mobile app, skill-based assignment routing, available inventory visibility, dispatcher workspace, how-to checklists, and many future enhancements like geographic routing and appointment booking. 
For help with any service management topics, contact the IT Service Management team. Join us at our virtual office hours held on the first and third Thursday of every month, from 10 - 11 a.m. via Zoom.