Scheduled outage - PaperCut maintenance on Monday morning, Jan. 15

    January 10, 2024

    Please share these details with individuals in your area of responsibility who need this information.

    Summary

    • Yale ITS will deploy a software upgrade to the PaperCut print system from 7 - 9 a.m. on Monday, Jan. 15, resulting in an outage.
    • Yale’s PaperCut vendor recommends that we deploy this upgrade to prevent interruptions of the PaperCut print service during critical high-volume printing periods.
    • Printing through PaperCut will not be available during this time.

    Details

    Upgraded desktop software will be made available at a later date and is not required at this time.

    Need help?

    Visit the IT system status page for updates.
     
    IT support staff with ITIL access to ServiceNow may review CHG0090299 (requires login) for additional technical details about this change.
     
    For any other questions or concerns about this maintenance, please contact the ITS Help Desk at 203-432-9000 or visit our website to view answers to trending questions, search how-to articles, start a chat, or report a problem. Alternatively, contact your local IT support provider or YPPS at blueprint@yale.edu.
     
    Thank you
     
    Yale Information Technology Services
     
    CHG0090299