IT Update News from 04/2019

Self-Install Software and Patches Available for Selected Yale Devices

April 18, 2019

As part of a continuing effort to achieve operational excellence by enabling the community to access software with greater efficiency, the tools we use to manage Yale computers were enhanced at the end of last year. One key benefit of the enhancement is individuals who use ITS managed systems no...

Connecting Yale’s Next Generation Network to the IT Community

April 18, 2019

At last month’s IT Knowledge Exchange , members of the Next Generation Network (NGN) team had the opportunity to engage with the IT community and showcase the NGN multi-year project. This important...

Adobe CC 2019 Licensing Available for Shared Devices

April 18, 2019

A new shared device licensing option for Adobe Creative Cloud (CC) software is now available for use on Yale-owned multi-user shared devices (e.g., classrooms, multi-user labs, clusters, kiosks, podiums, etc.).

This new Shared Device License can be downloaded from the...

Collaboration Leads to Successful eShipGlobal Upgrade

April 18, 2019

After almost a year of collaboration, the University’s express shipping tool, eShipGlobal, supporting more than 45,000 shipments annually and used by over 2,200 individuals in the Yale community, was successfully upgraded on Monday, March 25.

Enhancements include:

Chart of Accounts...

The Day the Help Desk Disappeared

April 18, 2019

On Monday, April 1, the ITS Help Desk performed a disaster recovery effort to test their disaster recovery strategy in the case of a campus emergency at 25 Science Park. Planning included finding a location with network access and enough space for the entire team; a training room was secured at...

Getting to know Yale IT Leaders: Sandra Germenis

April 18, 2019

Yale’s new Associate Chief Information Officer of Campus Technology Services, Sandra Germenis, will provide leadership and strategic oversite to the ITS Help Desk, Distributed Support Providers, Audio/Visual Services, Student Technology Services, and Telecommunications areas. Together, these...

Multifactor Authentication (MFA) - Know Before You Go

April 18, 2019

As we approach summer and our fiscal year end, many individuals have travel plans - including international trips. As a reminder, Yale ITS recommends you set up at least two options for ...

CMDB - Initial Emphasis is Foundational Technologies

April 4, 2019

Below, read John Barden’s response to the question submitted to our ‘Ask John’ segment in a previous edition of IT Update .

I recently received a question about our lack of a Configuration Management Data Base (CMDB). Such tools are frequently used in...

IT Knowledge Exchange – Fantasy, Fun, Food, and More

April 4, 2019

Virtual reality demos, self-service portals, online learning, and sustainable technology were just some of new initiatives and services that were featured at the last month’s IT Knowledge Exchange. This event gave IT teams from across campus the chance to promote their projects, activities, and...

Revisions to Major Incident Management Process

April 4, 2019
Strategic planning sessions are one way the ITS Senior Leadership Team (SLT) is collaborating to set strategy and discuss new and improved processes across the organization. The major incident management process is the first topic discussed by the team. As part of the ongoing effort to position ITS...

Antivirus Upgrade - April 11

April 4, 2019

From 7:00 - 9:00 a.m. on Thursday, April 11, ITS will perform a rolling upgrade to Cylance Antivirus software on devices managed by IT professionals. There will be no visible changes to the interface and no actions required for individuals using Yale’s antivirus service, although the system...

2019 Long-Service Recognition: Who do You Know?

April 4, 2019

On Tuesday, March 26, Yale University hosted the Long-Service Recognition Dinner honoring 292 staff members for 25, 30, 25, 40, 45, and 50 years of service. Among the celebrants at the dinner were 14 Yale ITS employees who collectively have served Yale for 425 years.

Celebrating 45 Years...

March Staff Movement, New Hires, and Milestones

April 4, 2019

Congratulations to IT staff who recently celebrated a milestone, were recently hired, or moved into a new area this March.

New hires

Sandra Germenis - Office of the CIO - Associate CIO, Campus Technology Services Harshal Dixit - Database Administration - Senior...