IT Update News from 06/2019

John’s perspective: ITS promotions, space study, and roles of project and change management

June 27, 2019

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. In this edition, John shares his perspective on how the organization handles promotions and the role it plays in helping to make Yale a workplace of choice, and what is...

ITS Organizational Announcement

June 27, 2019

As discussed in April, the senior leadership team has been working to finalize the design of the Enterprise Applications (EA) team as well as the IT Shared Service organization. After several engaged discussions with the Business Systems Group and Campus Community Technologies leadership teams,...

New FY20 Gating Model Explained

June 27, 2019

The Portfolio Management Office (PMO) is collaborating across Information Technology Services to implement a refreshed gating model for Fiscal Year 2020. The goal: to reduce risk and improve visibility into project work. The senior leadership team is evaluating project work, including Ready to...

Getting to know Yale IT leaders: Karen Polhemus

June 27, 2019
Karen Polhemus, senior director, Operational Excellence, has worked at Yale for 12 years. Karen is responsible for oversight of the Business Process Improvement and Organizational Change Management teams, that play a key role in identifying process and system improvements and facilitating major...

Meet Our ITS College Interns

June 27, 2019

At the ITS Help Desk, Kelly, a Yale employee, bustles in with her laptop and iPhone in hand. She is traveling out of the country and needs to make sure there is enough storage on her phone to take pictures while she is away. Jacob and Taslim greet her warmly and help transfer her photos and...

New Generation of Deans Housing and Advising Reports

June 27, 2019

Each year, as Yale University prepares to welcome the incoming first-year students, there are critical activities leading up to their arrival on campus. The process is kicked-off in mid-August when new applicants can begin to apply to Universities through one of the available public college...

Introducing new Major Incident support

June 27, 2019

Effective Tuesday, July 9, a new duty officer rotation will be introduced, replacing Cheryl Boeher and Marty Wallace as Major Incident managers. Information Technology Services (ITS) senior leaders will now be duty officers. Each Tuesday morning at 8:00 a.m., a senior leadership team member...

Need Technology Help? Get Help

June 13, 2019

Get Help , also known as helpme.yale.edu , is the entry point to campus IT support. Here, the Yale community can find self-help, connect with the Help Desk, obtain information...

FileMaker Provides Residency Program with Relief

June 13, 2019

FileMaker Pro is an easy to use database management system that users don’t need programming skills to configure or use. FileMaker applications work across mobile, cloud, and on-campus environments to help teams eliminate inefficient processes and consolidate scattered information.

To...

Two New ITS Standards Finalized

June 13, 2019

Recently, the Technology Architecture Committee (TAC) ratified two new ITS standards. On May 17, Camden Fisher presented the Load Balancing Standard and on May 31, Darrell Cook presented Enterprise Integration Architecture and Data Service Standards . The first standards aims to support...

May Staff Movement, New Hires, and Milestones

June 13, 2019

Congratulations to IT staff who recently celebrated a milestone, were hired, or moved into a new area this May.

Milestone anniversaries

Howard Gilbert - 45 years Aaron Greene - 30 years Peter Morazzini - 20 years Adam Manny - 20 years Harry Shyket - 10 years Steve...

Open for Trading - ITS Rebuilds SOM Stock Trading Game

June 13, 2019

Three decades ago, Yale School of Management (SOM) professor and renowned finance scholar, Roger Ibbotson, designed a unique Stock Market Game. This game consisted of playing cards, paper money, color-coded securities, and a mock trading floor. Introduced to Yale SOM students in 1984, the game...

Banner Migrations and Scheduled Outages

June 13, 2019

BAN2 – June 6 - June 7

We’re excited to report that the migration of our Banner test instance (BAN2) to Linux is complete and the system is available for use. As part of the improved Banner security architecture, when using Brio on BAN2 from either on or off campus,...