The goal of the Information Technology Services Unit is to provide and maintain state-of-the-art computer hardware and software resources to assist members of the department in working efficiently, effectively, and most important, safely. High-quality hardware and software along with powerful connectivity allow officers in the office and out in the field to access vital information resources. Mobile Data Computers (MDC) mounted in all patrol cruisers give officers immediate access to motor vehicle, driver’s license, and wanted person checks along with Police Dispatch information (CAD). Workstations and laptop computers are also utilized throughout the Yale Police Department. They are used to produce case incident reports, conduct statistical analysis, access organization databases, and manage the volumes of information a modern police department is faced with every day.
The ITS Unit is headed by a Director of ITS who is assisted by a Computer Support Specialist. The Director of Information Technology Services is responsible for the maintenance of the department’s computerized information systems and links to the entire law enforcement information network. He is additionally responsible for liaison with outside providers and vendors, as well as research and investigation into the design and implementation of hardware and software enhancements.
The ITS Unit’s responsibilities include researching new technologies in search of tools that can benefit the officers and command staff in the performance of their duties. Responsibilities also include purchasing hardware and software, systems operation and maintenance, network design and maintenance, establishing security controls, providing technical support when needed, and overseeing ITS projects.