About the Operations Manager's Resource Guide
Operations Managers on campus voiced their concerns about the lack of one website they could refer to for guidance and answers to their questions. Based on this essential need for a centralized resource, the Lead Administrator for the FAS Divisions of Humanities, Social Sciences and Academic Services, Theresa Pierson, approached Operations Managers who, in turn, volunteered to tackle this issue on campus and the Operations Managers Roles and Responsibilities Committee (OMRRC) was established with this charter:
“The purpose of the Operations Manager Committee is to identify the core roles and responsibilities of Operations Managers within FAS Humanities and propose a framework to outline the standard processes and advance best practices.”
The Committee was tasked to put together a resource for Operations Managers within the FAS departments to use as a centralized guide to retrieve information to help facilitate their day-to-day operations. This information would consist of identifying basic access and training required for the position, facilitating quick links to Yale policies and procedures, offering helpful hints, and linking to the ITS Glossary website which provides a list of Yale’s common acronyms.
Throughout the project, the committee met with the “experts” in each of the service groups within in the university to ensure their feedback on the project was in line with what an Operations Manager should know. A framework with instructions and information essential for an Operations Manager was developed. Deirdre Stowe provided guidance and the creative feedback to make this project a success. In the end, the Committee’s hard work has come to fruition through this interactive Operations Managers Resource website.
Committee Members, 2014-2015
The Committee was co-chaired by Rosemary Beloin and Lauren Gonzalez, and later by Liz Vastakis. Committee members were Vicki D’Agostino, Mary Sue FitzSimons, Liza Joyner, Susan Maher, Sue Penney, and Ella Sandor, with Susan Hart and Alexa Schlieker contributing during the early stages of its inception.
Special Thank you
A special thank you to Cathy Vellucci, Theresa Pierson, and Deirdre Stowe for championing this project, for their vital and insightful feedback, and for presenting it to the BOLT team for approval and final implementation.
To the ITS project team lead by LaShawn Bushay, Michael Wayne Harris, and the entire User Experience & Digital Strategy team. They were able to breathe life into the vision and turn the project charter into a viable and working website.
Due to the positive feedback for this much needed resource, the plan is to roll it out to other areas of the University in the near future. Your comments and suggestions are welcome.