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IT Update News from 12/2021
Updates to Workday, Graduate Student Funding, and Job Family Redesign Discussed at Leadership Team Meeting
December 9, 2021
The IT Leadership Team met on November 17 to review the following topics:
The New Workday ExperienceAlex Barreuther, HCMS Solutions Junior Architect, announced a forthcoming update to Workday called Workday Today. With this enhancement, Yale community members will benefit from an...
Introducing QGenda – New enterprise provider scheduling application
December 9, 2021
QGenda, a cloud-based provider scheduling application, is being introduced to support physicians within Yale New Haven Health System (YNHHS) and Yale Medicine (YM). The adoption of this application will provide a digital, single source of truth to view and update on-call schedules. Through the...
New quality assurance & testing standard now available
December 9, 2021
There is nothing quite so anxiety producing as learning about software bugs from users, the very people at the center of the design. Aargh!!! Software that does not function properly lowers productivity, taints the user experience, and costs money.
Ease your mind and delight your users!...
ITSM Core Process Update: Knowledge
December 9, 2021
The IT Service Management team will be introducing a newly designed Knowledge Management Process in the January timeframe, which will coincide with the ServiceNow platform upgrade to Rome .
The newly...
OpsView transition to Dynatrace on Dec. 20
December 9, 2021
On December 20, the Enterprise Monitoring service will officially decommission OpsView as part of the planned transition to Dynatrace. This concludes a yearlong initiative during which the Enterprise Monitoring team has been working with operations, networking, infrastructure, and application...
Recent MOR graduates reflect on their growth
December 9, 2021
In November 2021, five staff members from within and outside of central ITS graduated from the Maximizing Organizational Resources (MOR) program, including Apriel Biggs, Julienne Hadley, Taber Lightfoot, Lucas Swineford, and Leonard Welch. They represent the seventh cohort from Yale IT to...
ServiceNow platform to be upgraded in January
December 9, 2021
The Service Now Development and Support team is planning on upgrading the ServiceNow platform to the newest version, Rome, in the January timeframe.
The primary goal of the ServiceNow upgrade is to bring the platform forward to the most current version and take advantage of new features...
Secure File Transfer Facility Service retirement postponed
December 9, 2021
Summary
In response to service user requests, ITS is postponing the Secure File Transfer Facility service (files.yale.edu) retirement until February 2022 .
Service...Power up your passwords & participate in fun competitions
December 9, 2021
Did you know that it only takes two seconds to crack an 11-character password that only uses numbers? But when you add upper and lowercase letters and special characters, it takes 41 years to crack? The Yale Information Security Office is pleased to launch their second awareness campaign, Use...
IT Academy - December 2021 training and sneak peek of 2022 speaker series topics
December 9, 2021
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...