Congratulations to ITS staff who recently celebrated a milestone, moved to a new role, or joined our organization in January. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
Can you share where we can see the answers to the submitted questions? It would be nice if there was one central place we could go to see all of them.
Thank you for your feedback and for using this forum as a resource.
Questions submitted to the Ask IT...
The January IT Leadership Team meeting covered three main topics: IT portfolio management, NGN visibility, and Operations notification.
IT portfolio managementBy providing insight into projects across IT, the Portfolio Management Office (PMO) helps leadership, service owners, and...
The start of a new year is a great time to think about our cybersecurity habits and give them an upgrade!
Here are three simple ways you can build your cyber fitness during our New Year, New You campaign this month:
There’s still time to...The IT Service Management team will soon introduce newly designed support notifications based on customer feedback. These changes will make pertinent information easier to consume.
We crafted the new notifications to draw your eyes to the essential details of your support tickets....
The inaugural One IT Conference, “Advancing Collaborations: One IT as a Catalyst” is gearing up to be an inspiring day featuring Yale leaders, IT experts, and more. It aims to help the IT community understand how academic leadership develops strategic goals for the university, explore the impact...
The ServiceNow platform now relies on spell check performed by the individual’s browser. If you right-click or open the context menu on a misspelled word in text fields with advanced editing features, you will see the option to add a link.
To utilize the individual’s browser...
The IT Learning and Development team was born out of the need to formalize IT staff learning. In the fall of 2022, Taber Lightfoot, associate director of user experience and IT training, took the lead in spearheading this program, with Michelle Morgan, information services consultant, joining...
To encourage colleagues across all areas of IT to connect and enjoy time together, the IT Business Office and Administrative teams created several fun-filled events to help warm our winter months.
February Tuesday, February 13: IT will host a Town Hall at Zhang Auditorium...IT Learning & Development’s February event provides a unique professional development opportunity for managing staff. Please check your email to RSVP and receive the Zoom link for the session, or contact IT Learning and Development at...
You can now explore thousands of learning opportunities designed by Yale and LinkedIn Learning through Yale’s new learning management experience, Workday Learning . Workday Learning is easily searchable, with...
