Service Quality

Browse recent articles that relate to one of three organizational priorities established by Information Technology at Yale.

September 15, 2022

As in past years, our FY23 Budget proposal remains focused on meeting the diverse and evolving needs of the Yale community. There are good signs that the time we have spent over the last five years building our current foundation has transformed ITS into a more resilient and reliable unit that is more responsive to those evolving needs; and an ITS that is nimbler and more transparent.

September 15, 2022

Highlights from the IT Leadership Team meeting hosted on September 7 included:

IT Job Family Redesign pilot

Blanche Temple updated the group on the status of the Pilot, including:

August 11, 2022

In preparation for the end of the FY18-FY22 IT strategy, IT leaders have been busily recalibrating for the next five years. Through a combination of meetings with individuals across the University, a campus-wide survey, insights from the IT Leadership Council, and a retreat with IT Staff, strategic anchors and associated goals have emerged. The working FY23-FY27 IT strategy will support Yale’s evolving technology needs and the staff who deliver on those needs.

July 14, 2022

On Tuesday, July 19, at 9:00 a.m., Yale will transition to the new Graduate Student Funding (GSF) process using Banner, Workday, and a Data Mart for Graduate School payment transaction execution and Power BI for reporting. Training is underway. Impacted stakeholders will receive further information before go-live. 

July 14, 2022

Summary

Basecamp will be discontinued as an ITS service offering on Monday, September 1. Basecamp has seen declining usage at Yale, and its administrative tooling has not been updated to meet modern enterprise standards.

Details

All projects will be archived and available in a read-only state until June 30, 2023, when all data will become inaccessible without the potential for recovery.

July 14, 2022

The IT Service Management team will introduce newly designed Problem Management and Major Incident Processes on Friday July 29.

The newly designed processes will streamline and automate many of the cumbersome manual tasks associated with the Major Incident Process and introduce the benefits of a robust Problem Management Practice. Effective problem management provides the understanding needed to reduce the number of incidents and the impact of incidents that cannot be prevented. Here are a few highlights from the newly designed processes:

July 14, 2022

Summary

  • On Monday, August 15, 2022, Yale will enable services offered by Valimail to improve mail security, reduce spam, and ensure mail delivery for legitimate Yale mail.
  • Individual emails sent from Outlook or EliApps are not impacted.
  • No action is required when using Yale Message to send Bulk emails.
July 13, 2022

Summary

Basecamp will be discontinued as an ITS service offering on Thursday, September 1. Basecamp has seen declining usage at Yale, and its administrative tooling has not been updated to meet modern enterprise standards.

Details

All projects will be archived and available in a read-only state until June 30, 2023, when all data will become inaccessible without the potential for recovery.

June 9, 2022

Bee Cyber Fit newsletter launches

Do you how to keep your kids and grandkids safe online this summer? Are you aware of the latest cyber scams you’ll want to avoid? Check out the inaugural issue of the Bee Cyber Fit newsletter for the scoop. It’s chock full of cyber insights and information to keep you and your family cybersafe at home or away.

Learn tips for secure traveling, sign up for one of our June events, share your cyber awareness story, and more!

June 9, 2022

Summary

In July 2022, Yale will transition to a new Graduate Student Funding (GSF) process using Banner, Workday, and a Data Mart for Graduate School payment transaction execution and reporting. The Graduate Student Payment System (GSPS) will be decommissioned in June.

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