IT Update News from 04/2020

    Digital Accessibility now offering remote office hours

    April 30, 2020

    Have a question about digital accessibility? Want a person to show you what you need to do in real time? Visit our monthly office hours to get hands-on assistance with your websites, your documents, your social media, communications, and more. Learn how to use Siteimprove or get a manual check...

    FY20 Change Process Review

    April 30, 2020

    Over the last several months, the FY20 Change Process Review was performed. The review produced numerous process and ServiceNow tool enhancements that are being implemented on May 21.

    How was the review done?

    IT Service Management met with change advisors who gathered feedback from their...

    Virtual IT Town Hall recap - April 24

    April 30, 2020

    IT Town Hall meetings will continue bi-weekly and virtually through May. Below, you can review submitted questions and John Barden’s answers from the April 24 virtual IT Town Hall meeting.

    How much additional money did ITS and the University have to spend to get the entire...

    Advancing registration at Yale, CMDB Project progress, and other updates at Leadership Team meeting

    April 30, 2020

    The Leadership Team met on April 29 to discuss the following projects and updates:

    Registration at Yale

    In response to a Yale College Teaching and Learning Committee recommendation to shorten the shopping period and to make the registration process more accessible, the University...

    IT teams deliver a solution for safer YARC lab use

    April 30, 2020

    The Yale Animal Resources Center (YARC) is Yale’s comprehensive source for laboratory animals, responsible for managing operations and safety of all on-campus animal lab personnel supporting Yale’s critical research. As new social distance safety guidelines emerged in response to the...

    IT shows up for move to remote teaching

    April 30, 2020

    If you have helped anyone move, you know it can be a challenge. Now, imagine moving thousands. When the University made the decision to transition to emergency remote teaching, Information Technology showed up to help our colleagues on the front lines with the heavy lifting.

    The examples...

    Accessing Adobe Creative Cloud post-graduation

    April 30, 2020

    With graduation just around the corner, individuals who directly support students may notice an increased volume of inquiries related to Adobe Creative Cloud resources . We are instructing our students to visit...

    Application Hosting Standard approved

    April 30, 2020

    Modern applications are complex. They are developed anticipating a secure and performant processing, storage, data, and network environment. How then, does a technical team determine which of our managed hosting environments are the best fit?

    The Application Hosting Standard, written by...

    Data certification process for IT Service Catalog

    April 30, 2020

    As a part of continual service improvement, Service Management will create a data certification process for service offering managers to validate and populate data in the IT Service Catalog.

    The goal of the IT Service Catalog is to provide a single source of consistent information on all...

    Site owners: Sign up for the Global Accessibility Day challenge!

    April 30, 2020

    Please join the Accessibility team on Tuesday, May 5, to learn about the Accessibility Challenge for Site Owners!

    Transitioning to an entirely online teaching and working environment means digital accessibility is more relevant than ever. As we face the challenges of making University...

    Scheduled outage April 30 – Bomgar remote support software

    April 29, 2020

    Summary:

    The remote support software, Bomgar, will be unavailable between 8:00 p.m. and 10:00 p.m. on Thursday, April 30. You will not be able to share your desktop with support staff during this time. The software upgrade includes a re-brand and will now be called...

    ITS Help Desk rises to meet COVID-19 challenges

    April 16, 2020

    Bob Haig provides Help Desk support from his home

    Over the last month, most of the Yale community shifted to remote working, teaching, and learning in response to the COVID-19 pandemic, including Help Desk staff. The week of March 23 marked a major milestone, with faculty and students...

    SASS team navigates remote work and drives initiatives forward

    April 16, 2020

    On Friday, March 13, each member of the Student and Academic Support Systems (SASS) team along with others in IT signed a remote work agreement without fully knowing if the department’s operations would be impacted by the transition to remote work that would begin on March 16. The team was...

    Protecting your online identity with DUO Everywhere

    April 16, 2020
    Protecting your online identity

    In the weeks since we have been working remotely, Yale has experienced a substantial increase in attempts to compromise NetIDs. This puts our intellectual property, faculty research data, and personal information at heightened risk.

    Yale has been working...

    April Virtual Tech Talks and InfoSec Chats

    April 16, 2020
    InfoSec Chats and Virtual Tech Talks keep the conversation going

    Attend one of our interactive (via Zoom) sessions to discuss and learn more about trends in IT at Yale. Follow up with online learning through IT Academy for topics you are interested in.

    Tech Talks: “...

    John answers a question about recommended tools for web developers

    April 16, 2020

    Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John answers a question about recommended tools for web developers.

    What tools are recommended or available to web...

    View April virtual IT Town Hall questions and answers

    April 16, 2020

    IT Town Hall meetings will continue virtually through April. Below, you can review submitted questions and John Barden’s answers from the April 3 and April 9 virtual IT Town Hall meetings.

    Friday, April 3

    Is there is a plan or an option to roll over additional unused vacation...

    Virtual Tech Talks & new online learning links

    April 2, 2020
    New remote learning opportunities provided by IT Academy

    The ITS Staff Training and Development service created an IT Academy: Recommended Online Training web page that...

    View questions and answers from recent IT Town Halls

    April 2, 2020

    IT Town Hall meetings will be held virtually each Friday through April. If you missed the last two virtual Town Halls, on March 20 and 27, you can review submitted questions and John Barden’s answers in this article.

    March 20

    Do you see an upcoming hiring freeze or...

    Staff movement, new hires, moves, and milestones - March 2020

    April 2, 2020

    Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in March. Welcome or congratulate your colleagues using Yale’s digital greeting cards .

    Milestone...

    Digital Accessibility monthly Lunch and Learn - April 7

    April 2, 2020
    The Digital Accessibility Team is hosting a monthly lunchtime training series. The team will present in-depth training on various digital accessibility topics targeted toward developers and designers. The next topic, “Color and Web Development,” will be discussed on Tuesday, April 7, via...

    Limited term software to facilitate remote learning

    April 2, 2020
    In support of remote learning, software vendors are doing what they can to make access easier for Yale’s faculty, staff, and students (login required), including: Stata is offering a 90-day free license for anyone who...

    Kudos, Project Updates, and COVID-19 Support Discussed at Leadership Team Meeting

    April 2, 2020

    The Leadership Team met on March 25 to discuss the following projects and updates.

    Recognizing Outstanding Work Paul Rivers started the meeting by asking Leaders to acknowledge the incredible work that has taken place, particularly over the last few weeks to prepare...

    Staff recognized for IT Competencies - February and March

    April 2, 2020

    Congratulations to Kate Hathaway, who was recently acknowledged for exemplifying the Community competency.

    Other staff members recognized for competencies recently include:

    Nancy Braen for Accountability Vimalpriya Kothandapani for Accountability Randal Ritter for Accountability Fan...

    Medical campus phone/network mainteanance - various dates in April

    April 2, 2020
    Summary Yale ITS will perform network maintenance on the medical campus network on multiple dates in April, beginning Thursday, April 2. This work will result in brief network and telephone outages, including health, life, and safety dispatch telephones and blue phones on the medical campus, as...