IT Update News from 04/2020

Modern applications are complex. They are developed anticipating a secure and performant processing, storage, data, and network environment. How then, does a technical team determine which of our managed hosting environments are the best fit?

The Application Hosting Standard, written by...

Please join the Accessibility team on Tuesday, May 5, to learn about the Accessibility Challenge for Site Owners!

Transitioning to an entirely online teaching and working environment means digital accessibility is more relevant than ever. As we face the challenges of making University...

Over the last several months, the FY20 Change Process Review was performed. The review produced numerous process and ServiceNow tool enhancements that are being implemented on May 21.

How was the review done?

IT Service Management met with change advisors who gathered feedback from their...

The Leadership Team met on April 29 to discuss the following projects and updates:

Registration at Yale

In response to a Yale College Teaching and Learning Committee recommendation to shorten the shopping period and to make the registration process more accessible, the University...

If you have helped anyone move, you know it can be a challenge. Now, imagine moving thousands. When the University made the decision to transition to emergency remote teaching, Information Technology showed up to help our colleagues on the front lines with the heavy lifting.

The examples...

Bob Haig provides Help Desk support from his home

Over the last month, most of the Yale community shifted to remote working, teaching, and learning in response to the COVID-19 pandemic, including Help Desk staff. The week of March 23 marked a major milestone, with faculty and students...

Protecting your online identity

In the weeks since we have been working remotely, Yale has experienced a substantial increase in attempts to compromise NetIDs. This puts our intellectual property, faculty research data, and personal information at heightened risk.

Yale has been working...

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John answers a question about recommended tools for web developers.

What tools are recommended or available to web...

The Digital Accessibility Team is hosting a monthly lunchtime training series. The team will present in-depth training on various digital accessibility topics targeted toward developers and designers. The next topic, “Color and Web Development,” will be discussed on Tuesday, April 7, via...

The Leadership Team met on March 25 to discuss the following projects and updates.

Recognizing Outstanding Work Paul Rivers started the meeting by asking Leaders to acknowledge the incredible work that has taken place, particularly over the last few weeks to prepare...

Summary Yale ITS will perform network maintenance on the medical campus network on multiple dates in April, beginning Thursday, April 2. This work will result in brief network and telephone outages, including health, life, and safety dispatch telephones and blue phones on the medical campus, as...

IT Town Hall meetings will be held virtually each Friday through April. If you missed the last two virtual Town Halls, on March 20 and 27, you can review submitted questions and John Barden’s answers in this article.

March 20

Do you see an upcoming hiring freeze or...