The Service Now Development and Support team plans to upgrade the ServiceNow platform to the newest version, Tokyo, in the December timeframe.
The Tokyo version boasts a brand-new modern interface. You will still have all the dynamic functionality you have come to rely on, with the added...
As previously announced , Yale ITS and the Office of Public Affairs and Communication are upgrading YaleSites, Yale’s web-publishing service. This...
In November 2022, Yale ITS will launch the Field Service Management (FSM) application within ServiceNow for the Distributed Support Providers, Telecom, Audio & Visual Support, and the Student Technology teams.
This application will help technicians manage work tasks performed in various...We all access data–both at home and on campus–but we don’t always consider how well we’re protecting it.
Do you ever think about what and how much data you have and share online? Do you know how to...
We all access data–both at home and on campus–but we don’t always consider how well we’re protecting it.
Do you ever think about what and how much data you have and share online? Do you know how to...
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in August. Welcome or congratulate your colleagues using Ycards , Yale’s digital...
Highlights from the IT Leadership Team meeting hosted on September 7 included:
IT Job Family Redesign pilotBlanche Temple updated the group on the status of the Pilot, including:
A meeting with the University Labor Relations team will be held in September to begin planning for ITS...As in past years, our FY23 Budget proposal remains focused on meeting the diverse and evolving needs of the Yale community. There are good signs that the time we have spent over the last five years building our current foundation has transformed ITS into a more resilient and reliable unit that...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in July. Welcome or congratulate your colleagues using Ycards , Yale’s digital greeting...
IT welcomed four new staff hires into the Wolson Early Career Development Program on July 5. The program, now in its tenth year, recruits recent grads to partake in three 6-month rotations throughout different areas of IT. To date, the program has successfully hired over 20 participants into...
It’s hard to believe it has been a year since we launched Yale’s first-ever Cybersecurity Awareness program. Thank you for joining us during our inaugural year. We appreciate your participation, engagement, and enthusiasm for cybersecurity awareness.
Over the last year we:
Launched...John kicked off the meeting by thanking the team for their contributions to the July 14 strategy session and mentioned that the results of those discussions would support the forthcoming FY23-28 strategy.
The following topics were discussed at the July 27 IT Leadership team meeting:...
In preparation for the end of the FY18-FY22 IT strategy, IT leaders have been busily recalibrating for the next five years. Through a combination of meetings with individuals across the University, a campus-wide survey, insights from the IT Leadership Council, and a retreat with IT Staff,...
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
Yale IT welcomed 19 college students to intern across various teams this summer. The IT Summer College Program has seen over 150 interns gain professional and technical skills in the past nine years and has made tremendous gains in building a career pipeline in the Early Career Rotational and...
The IT Service Management team will introduce newly designed Problem Management and Major Incident Processes on Friday July 29.
The newly designed processes will streamline and automate many of the cumbersome manual tasks associated with the Major Incident Process and introduce the...
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
Basecamp will be discontinued as an ITS service offering on Monday, September 1 . Basecamp has seen declining usage at Yale, and its administrative tooling has...
On Tuesday, July 19, at 9:00 a.m., Yale will transition to the new Graduate Student Funding (GSF) process using Banner, Workday, and a Data Mart for Graduate School payment transaction execution and Power BI for reporting. Training is underway. Impacted stakeholders will receive further...
Congratulations to IT staff who recently celebrated a milestone, moved to a new role, or joined our organization in June. Welcome or congratulate your colleagues using Ycards , Yale’s digital greeting...
The IT Leadership Team met on June 29 and discussed the following topics:
IT strategic panningJohn kicked off the discussion by thanking the team for everything they’ve achieved in their last five-year strategic plan (2018-2022). With those successes underway, it is time to reset and...
Basecamp will be discontinued as an ITS service offering on Thursday, September 1 . Basecamp has seen declining usage at Yale, and its administrative tooling...
On Tuesday, July 19, 2022 at 9:00 AM , Yale will transition to the new Graduate Student Funding (GSF) process using Banner, Workday, and a data mart for graduate school payment transaction execution. The new system uses Power BI for reporting. Training is underway. Impacted...
Dropbox is an individual cloud storage platform now available to departments as a subscription service through ITS. Dropbox is approved for low-risk data and allows collaboration between those at Yale and external collaborators using the Dropbox platform.
The Dropbox subscription...
Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series , recommended online training offerings ,...
Yale’s Office of Facilities will replace its current management system (FAMIS) with AssetWorks for asset management, billing, procurement, work order, and maintenance processes for Yale’s more than 300 buildings on...
Despite the addition of pandemic-related work, the 2021-2022 academic year was highly productive, with a particular focus on service quality and strengthening our position as a workplace of choice. I hope you will agree that it’s very gratifying to see this representation of what has been...
The IT Leadership Team met on May 25 to discuss the following topics:
Preparing for the Job Family RedesignBlanche Temple shared recent updates on the Job Family Redesign pilot. In particular, she mentioned that a full timeline of upcoming activities is now available on a dedicated...
