IT Update

Scheduled maintenance to selected storage components in Data Center - July 25 and 26

July 23, 2020
Summary ITS will perform maintenance on select Data Center primary storage components on Saturday, July 25, and Sunday, July 26. The upgrade will occur in two phases, lasting up to eight hours each. This is an advance notification for individuals responsible for services controlled by these...

Scheduled F5 maintenance - Possible action required - Saturday, July 25

July 23, 2020
Summary Yale ITS will perform scheduled maintenance impacting the F5 network on Saturday, July 25, from 6:00 a.m. - 8:00 a.m. As maintenance is performed, some of Yale’s websites and web-based applications may experience brief connectivity issues lasting up to 10 minutes; please refresh the...

Financial reporting reaches another milestone

July 23, 2020

Late June marked the launch of the second phase of the Finance Data Mart, after 13 months of collaboration across teams within ITS, Finance, Business Operations, Operations Excellence, Change Management, and guided by the Campus Financial Reporting Steering Committee. The data mart strengthens...

Advancement Technology delivers new alumni mentoring site

July 9, 2020

In April, The Enterprise Applications, Advancement Technology team helped launch “Cross Campus”, Yale’s new mentoring, networking, and community-building website that enables online connections and advice from alumni to recent alumni and alumni to students.

“We envision this as...

Health Campus stabilization effort completed

July 9, 2020

In July 2019, Yale ITS initiated a project to reduce the number of simultaneous network outages at the Health Campuses (The School of Medicine, School of Nursing, School of Public Health, and Yale Health), as well as stabilizing the data network. As of March 2020, these improvements were...

IT Virtual Town Hall recap - July 2

July 9, 2020

John opened the Town Hall by reflecting on recent announcements sent by University senior leaders, including President Salovey and Provost Strobel’s Decisions for Fall 2020 and...

Staff movement, new hires, and milestone anniversaries - June 2020

July 9, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in June. Welcome or congratulate your colleagues using Ycards , Yale’s digital greeting cards....

YalePay/Student Tuition Payment System launches

July 9, 2020

As part of the Student Information Systems (SIS) Programs initiative, the Student Systems team has been working diligently to improve service quality for several applications that serve students, faculty, and staff. One such application, launched for use with the March 2020 billing cycle, is...

Return to Campus Reports Now Available

July 8, 2020
Summary Return to Campus reporting is now available for Division Leaders, Professional School Deans, Lead Administrators, PIs, and some supervisors. For more information, and to access these reports, visit the...

Requesting DSP support for areas supported by Yale ITS

July 1, 2020

ITS has had to modify how on-site support will be delivered by the Distributed Support Providers (DSPs). The requirements for physical distancing measures, the reduced number of support staff physically allowed on campus, the sanitizing measures for those staff and all equipment they touch, and...

Updates on Public Safety, CCI initiatives, and more at IT Leadership Team meeting

June 25, 2020

The Leadership Team met on June 24 to discuss the following projects and updates:

Public Safety Update from Assistant Chief of Police Anthony Campbell

Anthony Campbell, Yale’s Assistant Chief of Police, joined the Leadership Team meeting to share information on Yale’s...

Virtual IT Town Hall recap - June 19

June 25, 2020

John opened the Town Hall with an acknowledgement of Juneteenth, an annual holiday celebrated on June 19, which commemorates the end of slavery in the United States.

He then expressed appreciation to everyone who attended and participated in the Climate, Culture, and Inclusion wellness...

Introducing the new two-click service catalog

June 25, 2020

How many clicks does it take you to find a service on the IT website? Do you know about all the IT services available to you? What about services targeted to the faculty, students, and staff you support?

A few months ago, ITS launched a project to improve the...

Application Security Development Standard approved

June 25, 2020

Secure software applications are critically important to Yale’s mission and reputation. Since application security flaws can be introduced at any stage of the software development lifecycle, application security needs to start in planning and remain an ongoing and top priority.


ITSM introduces new request form intake process

June 25, 2020

Each year there are hundreds of requests for IT services submitted via a variety of methods including email, phone, webforms, and through ServiceNow standard requests. Regardless of the submission method, a follow-up contact may be needed to answer some additional questions, sometimes resulting...

Accessible and consistent UI resources for developers

June 25, 2020

The Yale UI Component Library is a resource designers and developers can use to make it easier to build consistent user interfaces that follow Yale’s identity and accessibility standards.

What is it?

The Component Library...

Anti-racism resources provided by YAAA and CCI

June 25, 2020

Review a working document of anti-racism resources that was provided to attendees of the Yale African American Affinity Group (YAAA) “Racial Tension: A Wellness and Mental Health Check-In” on Friday, June 5....

IT Academy recommended training and events - July 2020

June 25, 2020

Hosted by the IT Staff Development team, Tech Talks and InfoSec Chats are part of a series of learning sessions for the IT community promoted through IT Academy’s recommended training and events.

Each session features one of a wide variety of topics targeted toward IT professionals...

Scheduled maintenance - PaperCut - Sunday, June 28

June 25, 2020
Summary PaperCut printers/copiers will not be available on Sunday, June 28, from 7:00 - 11:00 a.m. as maintenance is performed. Reminder: Non-managed workstations or personal devices running a version of PaperCut below 18.3 will need to be manually updated or use one of the workarounds listed below...

Changes to NetID management and password security

June 12, 2020

The NetID Activation and NetID Management screens, which can be accessed via the Central Authentication Service (CAS) login screen, have been updated to improve password security and meet Yale’s usability and accessibility guidelines.

Screen Design Changes

An example of the new screen...

Staff movement, new hires, and milestone anniversaries - May

June 11, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in May. Welcome or congratulate your colleagues using Y-Cards , Yale’s digital greeting cards....

Virtual IT Town Hall recap - June 5

June 11, 2020

John opened the Town Hall with an acknowledgement of the passing of Lauren Kerrigan, inviting Ted Hanss to share a few words in her remembrance. Following this, John commented on the recent killing of George Floyd and encouraged IT staff to “support each other and seek to understand different...

Scheduled maintenance - Possible action required - F5 - Tuesday, June 16

June 11, 2020
Summary Yale ITS will perform scheduled maintenance impacting the F5 network on Tuesday, June 16, from 6:00 a.m. - 8:00 a.m. As maintenance is performed, some of Yale’s websites and web-based applications may experience brief connectivity issues lasting up to 10 minutes; please refresh the...

Coming soon: Transition from MyTime to MyTime Lite

June 11, 2020

This summer, most managerial and professional and clerical and technical staff, as well as faculty managers who are time card approvers, will transition to using MyTime Lite for time entry and approval. This supports Yale’s efforts to better secure our computing environment by reducing...

IT supports technology across campus

June 11, 2020

The COVID-19 pandemic has dramatically increased Yale’s dependency on IT to drive public health, operational, and academic activities forward.

Across all departments within IT, colleagues are working tirelessly to support these initiatives and to maintain the level of excellence...

Cybersecurity Awareness Program: Planning progresses amid the pandemic

May 28, 2020

Planning and preparations continue for the launch of the Cybersecurity Awareness Program in Fall 2020. With the shift to working remotely, now more than ever, the Cybersecurity Awareness team seeks to provide valuable information that supports safe cybersecure actions whether working from home...

Graduate Student Payment System makes progress toward Proof of Concept

May 28, 2020
In February, we spoke of multiple functional stakeholders reviewing a ‘To Be’ process flow focused on the elimination of the Graduate Student Payment System (GSPS) by optimizing the use of Yale’s Student, Financial Aid, HR, and Finance ERP systems. Creating the Proof of Concept (POC) for the...

MyApps at Yale service change

May 28, 2020


Effective June 1, 2020, the MyApps at Yale service is changing platforms (formerly available via Citrix). MyApps at Yale is a comprehensive desktop and app virtualization service that provides access to a Windows based environment containing Yale licensed software from both...

2020 Long Service Recognition honors 11 IT staff members

May 28, 2020
Dear Colleagues, I’d like to take a moment to recognize the 11 Information Technology staff who are celebrating 25-45 year Long-Service anniversaries. Collectively, Yale’s Long-Service staff members represent 9,125 years of service to the University. We are very grateful for their...

John addresses LinkedIn Learning question

May 28, 2020

Yale’s Chief Information Officer, John Barden, addresses questions asked by the community through our Ask John survey feature. This week, John addresses a question relating to LinkedIn Learning resources for retirees.

I will be retiring soon, and the...