IT Update

International Project Management Day 2020 online conference

September 17, 2020

Although, we will not be able to gather together for IPM Day (Thursday, November 5) this year, we have secured a discount for all Yale Registrants. Your discount will be applied at checkout. PMI credential holders will be able to earn up to 26 Professional Development Units (PDUs) and attendees...

IT Virtual Town Hall September 10 recap

September 17, 2020

John opened the Town Hall by reflecting on the positive start to this academic year. He shared that Yale COVID-19 Statistics and other important information is available on Yale’s COVID-19 website...

IT Leaders celebrate FY21 achievements and more

September 3, 2020

The Leadership Team met on August 26 to discuss the following projects and updates:

Balanced Scorecard: Progress and Next Steps

Karen Polhemus congratulated IT colleagues for successfully completing 11 balanced scorecard initiatives (three were moved to FY21), including:


Build a positive culture: Join our team!

September 3, 2020

The Climate, Culture, and Inclusion Action Team: Ensuring Fairness of Opportunity is now recruiting new members. The team, led by Ann Brainard-Dougan, will focus on developing a mentoring program and a 360 review process. It will continue broadening Diversity & Inclusion training within ITS...

IT Academy recommended training and events - August 2020, recap of inaugural Cafe IT event

September 3, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

Inaugural Café IT event

On Thursday,...

Got MSS? MSS Roadshow launches September 15! Register today!

September 3, 2020

No matter your job, you play an important role in keeping Yale’s data and systems safe. But chances are, you may not know much about how to do this.

The Information Security Office introduced Minimum Security Standards (MSS) to help Yale build and maintain secure IT systems....

VPN no longer required for off-campus access to Yale Library

September 3, 2020

As of early August, access to Yale Library electronic resources from off-campus locations no longer requires a Yale VPN connection. When selecting a resource such as an online book off-campus, individuals will be prompted to supply their Yale NetID and NetID password. Multifactor authentication...

‘Respected, motivated, and recognized’ among feedback From IT Workplace Survey

September 3, 2020

The 2019 Workplace Survey , conducted between November 4 and December 6, 2019, provided the University with feedback on areas such as: commitment, communication, decision...

Central Authentication Service (CAS) update

September 3, 2020

In Fall 2020, the Central Authentication Service (CAS) will have a new look, in order to meet Yale’s usability and accessibility guidelines. This change will impact all members of the Yale commuity with a NetID. There will be no downtime or disruption to your experience, and your present...

IT Virtual Town Hall August 28 recap

September 3, 2020

John opened the Town Hall by sharing that the Yale College move-in welcomed about 3,500 undergraduates back to campus, joining professional and graduate school students who have already started or are about to start. He also mentioned that students appeared to be following the committments...

Introducing an easier way to request a Microsoft Teams site

August 20, 2020

We have introduced a new, simplified method for requesting the creation of a Microsoft Teams site. Once inside the Microsoft Teams app, locate the navigation bar, and select the...

Upcoming IT blackout dates

August 20, 2020

The Change Advisory Board asks individuals responsible for managing changes to keep the following black-out dates in mind while planning and scheduling activities over the next several weeks:

Monday, August 24 through Friday, August 28

Student move-in, for...

eCommerce Payment Acceptance Project launches

August 20, 2020

The University is launching the eCommerce Payment Acceptance at Yale project (Project ePAY) to drive the implementation and management of an e-commerce platform for the University. The purpose of this project is to standardize credit card payment acceptance, processing, and reporting...

IT virtual Town Hall - August 14 recap

August 20, 2020

John opened the Town Hall by reflecting on the upcoming return of graduate and undergraduate students to campus. He shared his appreciation (and the appreciation of senior leaders at Yale) for IT’s support to get the campus ready.

In preparation for their return, he highlighted an...

Scheduled Yale internet outage - Sunday, August 9

August 9, 2020
Summary Yale ITS will perform planned maintenance to the campus network on Sunday, August 9, from 5:30—6:30 a.m. Expect up to 45-minute outages affecting Yale’s Internet connections, impacting: Yale VPN and Central Authentication Service (CAS) locally hosted Yale websites Workday, ServiceNow...

Scheduled F5 maintenance - Possible action required - Saturday, August 22

August 6, 2020
Summary Yale ITS will perform scheduled maintenance impacting the F5 network on Saturday, August 22, from 6:00 a.m. - 9:00 a.m. As maintenance is performed, some of Yale’s websites and web-based applications may experience brief connectivity issues lasting up to 10 minutes; please refresh the...

Progress on recent projects reviewed at IT Leadership Team

August 6, 2020

The Leadership Team met on July 30 to discuss the following projects and updates:

ITS Portfolio: FY20 Wrap-up and FY21 Kickoff

Thanks to some excellent planning, there is a noticeable amount of improved clarity around projects, heightened visibility around risks, and a better...

Papercut Mobility printing for students

August 6, 2020

Papercut Mobility allows students to print and release a print job from a BluePrint queue using an Android or iOS mobile device. This feature allows for driverless printing and touchless releasing of jobs from a designated BluePrint printer. This will be available to students in Fall 2020 to...

New Cafe IT and other IT Academy events and training

August 6, 2020

Hosted by the IT Staff Development team, Yale’s IT Academy consists of a robust speaker series, recommended online training offerings, and learning events to support the professional growth and staff development of Yale’s IT community.

Speaker series expands its scope

The IT...

Coming soon: Software asset management

August 6, 2020

IT Finance and the Service Management team will be re-launching software asset management in ServiceNow in August. We will provide Service offering managers with detailed information about their approvals related to software titles associated with this service at the Thursday, August 13 Service...

IT virtual Town Hall July 31 recap

August 6, 2020

John opened the Town Hall by remarking on an increased number of individuals returning to campus as academic programs are resuming in a few short weeks. He shared that, when classes resume, the University is planning on longer class days to accomodate fewer classrooms, and that this has...

Staff movement, new hires, and milestone anniversaries - July 2020

August 6, 2020

Congratulations to IT staff who recently celebrated a milestone, moved, or joined our organization in July. Welcome or congratulate your colleagues using Ycards , Yale’s digital greeting cards....

Consider your technology needs before Fall 2020

August 6, 2020

As an increasing number of students, faculty, and researchers return to campus this fall, IT has developed the following checklist to ensure that managers and their staff are equipped with the technology they need to accomplish their work.

Please review the following before the start of...

Chronicle of Higher Education incident reminds us of DUO Everywhere's importance

August 6, 2020

Yale often receives notifications of security incidents involving non-Yale websites. These incidents can expose the username and password you use to login to non-Yale sites. For that reason, it is important not to use your Yale password for non-Yale systems. Sometimes we forget or are not sure...

Yale Central ID Center open by appointment

August 5, 2020

Beginning Monday, August 3, 2020, the Central ID Center will be open Monday – Friday 9:00 a.m. to 3:00 p.m. by appointment only. This is being done to maintain social distancing. The Medical School ID Center will remain closed. Please...

Wolson Early Career Development Program welcomes new cohort

July 23, 2020

Yale IT welcomes three new participants, Josh Pulfrey, Annabelle Halliday, and Noah Lohman, to the Wolson ECDP rotational program. Since 2013, the program has created a leadership pipeline for careers at Yale IT by offering a rotational experience to recent college graduates in different areas...

IT virtual Town Hall July 17 recap

July 23, 2020

John opened the Town Hall by remarking on how IT has been preparing for the upcoming semester, as outlined in the Fall 2020 announcement from President Salovey and Provost Strobel , including:

Ensuring that Faculty can teach...

IT Academy recommended training and events - August 2020

July 23, 2020

Hosted by the IT Staff Development team, Tech Talks and InfoSec Chats are part of a series of learning sessions for the IT community promoted through IT Academy’s recommended training and events.

Upcoming Sessions

Tech Talks: Using Spinup Wednesday, August 5 3:00...

Steps to ensure your IT Update article is published on time

July 23, 2020

Internal Communications thanks you for your continued partnership when submitting articles to IT Update . To ensure your article is submitted successfully and published on time, please follow these three steps:

Request assistance, as needed: Schedule a Zoom or Teams...

Scheduled maintenance to selected storage components in Data Center - July 25 and 26

July 23, 2020
Summary ITS will perform maintenance on select Data Center primary storage components on Saturday, July 25, and Sunday, July 26. The upgrade will occur in two phases, lasting up to eight hours each. This is an advance notification for individuals responsible for services controlled by these...