IT Update

CMDB - Initial Emphasis is Foundational Technologies

April 4, 2019

Below, read John Barden’s response to the question submitted to our ‘Ask John’ segment in a previous edition of IT Update .

I recently received a question about our lack of a Configuration Management Data Base (CMDB). Such tools are frequently used in...

IT Knowledge Exchange – Fantasy, Fun, Food, and More

April 4, 2019

Virtual reality demos, self-service portals, online learning, and sustainable technology were just some of new initiatives and services that were featured at the last month’s IT Knowledge Exchange. This event gave IT teams from across campus the chance to promote their projects, activities, and...

Revisions to Major Incident Management Process

April 4, 2019
Strategic planning sessions are one way the ITS Senior Leadership Team (SLT) is collaborating to set strategy and discuss new and improved processes across the organization. The major incident management process is the first topic discussed by the team. As part of the ongoing effort to position ITS...

Antivirus Upgrade - April 11

April 4, 2019

From 7:00 - 9:00 a.m. on Thursday, April 11, ITS will perform a rolling upgrade to Cylance Antivirus software on devices managed by IT professionals. There will be no visible changes to the interface and no actions required for individuals using Yale’s antivirus service, although the system...

2019 Long-Service Recognition: Who do You Know?

April 4, 2019

On Tuesday, March 26, Yale University hosted the Long-Service Recognition Dinner honoring 292 staff members for 25, 30, 25, 40, 45, and 50 years of service. Among the celebrants at the dinner were 14 Yale ITS employees who collectively have served Yale for 425 years.

Celebrating 45 Years...

March Staff Movement, New Hires, and Milestones

April 4, 2019

Congratulations to IT staff who recently celebrated a milestone, were recently hired, or moved into a new area this March.

New hires

Sandra Germenis - Office of the CIO - Associate CIO, Campus Technology Services Harshal Dixit - Database Administration - Senior...

Getting to Know Yale Leaders - Lou Tiseo

March 25, 2019
Lou Tiseo, building things, family ties, and lots of Legos

Lou Tiseo, Senior Director Foundational Technology Services, grew up in Astoria, Queens, New York surrounded by a large, close-knit, Italian-American family that included 45 cousins who lived within a two-block radius. He graduated from...

Digital Accessibility Standard is Adopted

March 25, 2019
The ITS Digital Accessibility Standard (requires login) created by Mike Vaughn, owner of the accessibility consulting service, has been finalized. The standard was...

Attention Knowledge Base Authors / Editors

March 25, 2019
To maintain a more usable and accessible environment in ServiceNow, we removed the Attachment Link field. This field, when selected, caused any link to a knowledge base article to open an attachment directly. Instead of immediately sending individuals to an attachment, it is a better user...

New IT Employee Orientation Program Highlights

March 25, 2019
The IT New Employee Orientation Program was held on Tuesday, February 26, from 9:00 through 11:00 a.m. at 25 Science Park, room 125. The event was organized and hosted by members of the IT Climate, Culture, & Inclusion (CCI) task force. We welcomed 17 of our newest IT employees. IT managers,...

Introducing the Diversity and Culture Calendar of Events

March 25, 2019

Climate, Culture, and Inclusion (CCI) encourages individuals to get involved with Yale’s eight affinity groups and to explore related training and events that support and promote awareness of cultural...

Gartner Technical on-site Monthly

March 25, 2019
As a means of supporting our key initiatives in 2019, and maximizing the Gartner For Technical Professionals (GTP) services we have available from our vendor partner, we have scheduled Gartner open office hours. A Gartner Account Executive, Chris Sherman, will be on site once a month for the next...

Possible Action Required for Managers of Devices Which are Accessed via SSH from Outside the Yale Network

March 25, 2019

*** This change was postponed. ***

On Thursday, March 28, from 9:00 - 9:30 a.m, we will be updating a firewall rule which allows individuals to access certain Yale devices from outside the Yale network in an effort to continuously vet the University’s firewall...

Box Drive - Now Availalable

March 25, 2019

Box drive is a new feature available to individuals in the Yale Community with an active NetID and Box or SecureBox account. Box Drive is an easy way to work with all of your files and folders stored in Box right from your desktop, taking up very little hard drive space. You can open Windows...

Be Mindful of Important Dates for Proposed Changes

March 8, 2019

As a reminder to individuals responsible for submission of ServiceNow Change tickets, please be mindful of the following important dates when scheduling planned start and end times for your proposed Change:

March 05 [all day] - Research proposal grant submission deadlines...

IT Units Integrate to Create Enterprise Applications

March 8, 2019

To bring together all of our community-wide enabling application technologies encompassing student, finance, human resources, alumni affairs, and web, among others, IT senior leadership has decided to unify all application teams into a single integrated unit—Enterprise Applications. The new unit...

Healthcare Hackathon Highlights

March 8, 2019

On Friday, January 25, Yale’s Center for Biomedical Innovation and Technology (CBIT) hosted a cohort of healthcare specialists at 55 Park Street to participate in the opening ceremonies of the 2019 Yale CBIT Healthcare Hackathon. Attendees included engineers, businessmen, scientists, doctors,...

John Echoes Provost on Disrespectful Behaviors

March 8, 2019

I have received a few questions this week regarding the Yale Daily News coverage of the Provost’s note expressing concern about recent incidents of disrespectful behavior toward staff. First, I...

Keynote Speaker Announced for IT Knowledge Exchange

March 8, 2019

Join us to hear from inderdisciplinary artist / designer and Director of Yale’s Center for Collaborative Arts and Media, Dana Karwas, as she discusses the intersection of arts and technology. Karwas will draw upon her own professional work and the work of the center....

Extra AV support leads to a smooth start

March 8, 2019

The first two weeks of each semester (a.k.a. shopping period) is a busy time for many groups at Yale, especially for those that support classrooms and audio-visual (AV) systems. As the number of classrooms grow and faculty increasingly use technology in their teaching, the demand for technology...

Redesign of Beinecke Library Website

March 7, 2019

The Beinecke Rare Book and Manuscript Library recently launched a new website, redesigned by Yale ITS. The new Beinecke website is now part of the YaleSites web publishing platform and features a reimagined visual design evoking the building’s iconic architecture.

It was the first time...

'Identity Fraud Prevention' Talk

March 7, 2019

Hear Yale’s Chief Information Security Officer, Paul Rivers speak on the topic of Identity Fraud Prevention.

The good news, the bad news, the terrible news. How does ID fraud happen? what can you do about it? What can’t you do about it? Learn about a fraud...

Computer Management system enhancement - February 24

February 21, 2019

Yale’s Information Technology Service will apply an enhancement to our Computer Management system during the scheduled maintenance window, from 7:00 – 10:00 a.m. on Sunday, February 24. No action is required on your part.

The enhancement allows Yale devices running our computer...

Save the date for the IT Knowledge Exchange

February 21, 2019

Mark your calendar to attend the IT Knowledge Exchange on Thursday, March 21, from 1:00 – 4:00 p.m. at Kroon Hall.

This event is your opportunity to hear from many IT project and service teams from across campus in an exhibition style reminiscent of a science fair. Attendees who collect...

IT training team weathers the storm

February 21, 2019

On Sunday, January 20, the nine-degree icy weather was not enough to freeze the spirits of over 120 students as the Student Technology Collaborative (STC) held its annual Spring Training at 17 Hillhouse Avenue. At Spring Training, students met their newly-hired peers and learned about new...

Deadlines for IT interns extended

February 21, 2019

Submissions for rotations are still being accepted through this Friday, February 22, for the 2019 college summer interns, high school interns, and Early Career Development Program (ECDP). We are in the midst of interviewing candidates for the July 2019 start date and...

Greening IT - ITS sustainability action plan in the works

February 21, 2019

Yale ITS leadership is partnering with the Office of Sustainability to start the process of developing an ITS Sustainability Action Plan. When finished, this document will support activities within ITS that support the Yale...

Call for nominations for sustainability awards

February 21, 2019

Call for sustainability award nominations. Do you know anyone in the Yale community doing outstanding work in sustainability? In celebration of Earth Day, the Office of Sustainability will honor outstanding student, faculty, staff, and group contributions to sustainability at Yale and beyond....

NGN: Advancing Yale's network capabilities and security

February 21, 2019

To help advance Yale’s teaching, research, and health service mission, the multiyear Next Generation Network (NGN) project is underway. Over the next five years, NGN will provide Yale with a more modern, resilient, and secure network. Yale’s email, websites, digital databases, and automated...

ITS senior leadership announcement

February 21, 2019

John Barden announced that on Friday, March 1, John Pagliuca will become the Director of Strategic Projects, with primary responsibility on IT and facilities joint programs. In his new role, John will be reporting to Lou Tiseo. John will drive the planning and execution of all IT functions...